HR Helpdesk Specialist - Tier 1 Support

Haleon plc.; Fatih; Hybrid; TRY 150,000 - 230,000; Full time

Job summary

Haleon is seeking an HR First Contact Solutions Specialist to act as the initial HR contact for Haleon employees, handling Tier 1 cases with timely solutions and professional communication. You will support case navigation via ServiceNow, live chat, and email, escalating only when necessary to Tier 2, while staying updated on policies and ensuring compliance across processes.

The role requires strong English communication, data management understanding, and experience with Workday and HR

Qualifications

• Bachelor’s in human resources, business administration or similar field.
• 1-2 years of work experience in a similar role.
• Excellent level of written and spoken English.

Responsibilities

• Act as initial HR contact for queries via cases, live chat, email and provide end-to-end navigation support and resolution.
• Manage Tier 1 HR cases with accurate and timely solutions while focusing on service excellence.
• Identify and elevate complex or unresolved issues to Tier 2 for escalation and smooth transition.
• Contribute to continuous improvement of Tier 1 processes and service delivery through feedback and optimisation initiatives.
• Maintain clear and professional communication with employees, Tier 2 Specialists and stakeholders throughout the resolution process.
• Stay updated on People Solutions and HR policies, procedures and regulatory requirements to ensure compliant support.
• Perform audits (peer reviews) aligned with the location’s Quality Framework to ensure service quality and identify improvement areas.

Skills

Communication skills

Analytical thinking

Time management

Interpersonal skills

English proficiency

Education

Bachelor’s inhr/resources or business administration

Tools

Workday

HR technology

Job description

Haleon is seeking an HR First Contact Solutions Specialist to act as the initial HR contact for Haleon employees, handling Tier 1 cases with timely solutions and professional communication. You will support case navigation via ServiceNow, live chat, and email, escalating only when necessary to Tier 2, while staying updated on policies and ensuring compliance across processes.

The role requires strong English communication, data management understanding, and experience with Workday and HR