Hospitality Operations Coordinator — Istanbul

Optylon Krea; Beyoğlu; On-site; TRY 180,000 - 300,000; Full time

Job summary

Optylon Krea, Istanbul-based operator of Ando Living, seeks an Operations Coordinator to oversee all Ando Living units in Istanbul. You will uphold brand standards, drive operational excellence, and support launches of new projects in collaboration with HQ.

The ideal candidate has 3–5 years in hospitality operations, supervises small teams, and demonstrates strong organization, attention to detail, and guest service focus. English fluent; Turkish required.

Qualifications

• 3–5 years of experience in hospitality operations, serviced apartments, hotels, or property management.
• Experience supervising day-to-day operations and coordinating small operational teams.
• Hands-on profile with the ability to manage operational challenges in a dynamic environment.
• Strong organizational skills and attention to detail.
• Service-oriented mindset with a focus on guest satisfaction and operational efficiency.
• Comfortable managing daily operational priorities and supporting cost control initiatives.

Responsibilities

• Oversee and guarantee seamless operations across all Ando Living units, ensuring high-quality service for guests and owners.
• Prepare and manage the P&L statements for each Ando Living project, ensuring financial targets are met and cost accountability is maintained.
• Ensure compliance with Ando Living brand standards and operational procedures.
• Plan and supervise the launch of new Ando Living projects within the country.
• Monitor and resolve guest and owner complaints, ensuring final satisfaction.
• Oversee relationships with external service providers (cleaning, maintenance, security), ensuring quality and cost-efficiency.
• Lead, manage, and motivate a dedicated team, fostering excellence and integrity.
• Design and implement training programs to upskill staff and reinforce brand standards.
• Define and monitor operational KPIs to track performance and identify trends.
• Ensure units comply with local health, safety, and legal regulations; conduct audits and corrective actions.
• Collaborate with headquarters to support future project developments.

Skills

Hospitality operations

Team supervision

Operational excellence

Guest satisfaction

Budget awareness

Job description

Optylon Krea, Istanbul-based operator of Ando Living, seeks an Operations Coordinator to oversee all Ando Living units in Istanbul. You will uphold brand standards, drive operational excellence, and support launches of new projects in collaboration with HQ.

The ideal candidate has 3–5 years in hospitality operations, supervises small teams, and demonstrates strong organization, attention to detail, and guest service focus. English fluent; Turkish required.