Assistant Head Housekeeper - Soho House Istanbul

Soho House & Co; Fatih; On-site; TRY 180,000 - 280,000; Full time

Job summary

Soho House & Co in Marmara Fatih is seeking an experienced Assistant Head Housekeeper to support daily housekeeping operations and lead a dedicated team. You will ensure high standards of cleanliness, coordinate schedules and communicate room status with Front Office to optimize guest experiences.

The role requires strong leadership, organizational skills and a proactive approach in a fast-paced hospitality environment.

Qualifications

• Strong leadership and team coordination abilities.
• Excellent organizational and time-management skills.
• Clear written and spoken English; guest-focused service mindset.

Responsibilities

• Assist the Head Housekeeper in daily housekeeping operations.
• Supervise the housekeeping team to maintain cleanliness and guest satisfaction.
• Coordinate room assignments, cleaning schedules and priorities.
• Inspect guest rooms and public areas for standards compliance.
• Communicate room status to Front Office accurately.
• Monitor supplies and assist with stock control and orders.
• Coordinate with Engineering on maintenance issues and repairs.
• Assist in staff scheduling and ensure appropriate staffing levels.
• Ensure SOPs, hygiene and safety standards are followed.
• Support training and performance follow-up of team members.
• Handle guest requests professionally and resolve housekeeping issues.
• Assist Head Housekeeper in budgeting and resource efficiency.
• Take responsibility for operations in Head Housekeeper's absence.

Skills

Leadership

Team coordination

English proficiency

Organizational skills

Time management

Attention to detail

Communication

Interpersonal skills

Prioritization

Tools

MS Office

Job description

We are looking for an "Assistant Head Housekeeper" to join our team.

Responsibilities;

• Assist the Head Housekeeper in managing the daily operations of the Housekeeping department.
• Supervise and support the Housekeeping team to ensure high standards of cleanliness, presentation and guest satisfaction.
• Coordinate daily room assignments, cleaning schedules and operational priorities.
• Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure company standards are maintained.
• Ensure room status information is communicated accurately and efficiently to the Front Office team.
• Monitor housekeeping supplies, guest amenities, cleaning materials and uniforms, and support stock control and ordering processes.
• Coordinate with the Engineering team regarding maintenance issues and follow up on required repairs.
• Support the preparation of staff schedules and ensure appropriate staffing levels according to operational needs.
• Ensure compliance with Housekeeping policies, Standard Operating Procedures (SOPs), hygiene and health and safety standards.
• Assist with the training, development and performance follow-up of Housekeeping team members.
• Handle guest requests and feedback professionally and support the resolution of Housekeeping-related issues.
• Support the Head Housekeeper in controlling departmental expenses and maintaining efficient use of resources.
• Take responsibility for Housekeeping operations in the absence of the Head Housekeeper when required.
  
  

Qualifications;

• Minimum 2 years of experience in the same or a similar Assistant Head Housekeeper position is required.
• Good command of written and spoken English is required.
• Strong leadership and team coordination skills.
• Excellent organisational and time-management skills.
• Strong attention to detail and commitment to high cleanliness and service standards.
• Good communication and interpersonal skills.
• Ability to prioritise tasks and work effectively in a fast-paced hospitality environment.
• Knowledge of housekeeping operations, cleaning standards and inventory control.
• Guest-oriented, proactive and solution-focused.
• Ability to work collaboratively with other departments.
• Good knowledge of MS Office applications.