Hamilton Sales Operation&Marketing and Customer Care Specialist

Swatch Group; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Swatch Group, the world’s leading watchmaker, is seeking a Brand Coordinator for its Hamilton brand in Turkey. You will assist the Brand Manager with sales monitoring through retailers, coordinate product details for points of sale, and ensure accurate distribution information for field teams.

You will support marketing activities, manage visuals and POS materials in stores, translate texts for the website and press releases, and collaborate with sales, customer care, and other departments to

Qualifications

• University degree; MBA is a plus.
• 1-2 years of experience in retail, retail data analysis or marketing.
• Excellent fluency in English (speaking, reading and writing).
• Strong MS Office skills, especially Excel & PowerPoint.
• Knowledge of SAP or familiarity with ERP systems.

Responsibilities

• Assist Brand Manager with monitoring and reporting of sales through retailers and customers.
• Provide information on distribution and product delivery for point of sale and sales representatives.
• Support marketing activities such as visuals and in-store POS materials and coordinate with Sales team.
• Monitor retailers’ websites and provide necessary information on product details.
• Translate texts for website and press releases; manage EN documents and systems at brand level.
• Support Customer Care by handling inquiries via email, calls, and forms.

Skills

Brand management

Retail analytics

MS Excel

PowerPoint

English fluency

SAP knowledge

Education

Bachelor's degree

MBA preferred

Tools

SAP

Job description

The Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments and is also active in the manufacture and sale of jewellery, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nano electronic and Bluetooth technologies essential to watchmaking and other industries.

We are looking for "Brand Coordinator" for our HAMILTON brand.

Responsibilities

• Analytical help to Brand Manager on monitoring and reporting of sales through retailers and customers
• Provide information on distribution and delivery of product for point of sales and sales representative.

Marketing

• Supporting and following marketing activities such as visuals and POS materials at the stores, work in harmony with Sales team
• Monitoring retailers’ websites and provide necessary information on product details.
• Following Marketing & PR activities and work in line with finance on Marketing Budget control.
• Controlling the translations of texts for website and press releases and all EN documents and systems.

Customer Care

• Support team to provide high quality Customer Care by managing complaints/requests via e-mails, calls, online forms.
• Close cooperation with other departments to ensure high service level of daily duties and requests including sales and after sales service operations.

Requirements

• University degree / MBA is a plus
• Minimum 1-2 years of experience in a similar position preferably in retail, retail data analysis and/or marketing
• Excellent Fluency in speaking, reading and writing in English is required
• Fluent in MS Office applications especially excellent Excel & PowerPoint skills are required.
• Knowledge of SAP is a plus or any familiarity to similar ERP applications.
• High communication skills, Customer-oriented, high-ability to cope with stress and challenging cases for customer care.