Guest Experience Supervisor

Doğuş Hospitality & Retail Group; Fatih; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

BİZ Employee Discount

Family & Friends Days

BİZ Flexible Experience Package

Child and marriage gifts

Job summary

Doğuş Hospitality & Retail Group is seeking a seasoned Reception Department Manager to oversee daily operations, guest interactions, and service standards at our Istanbul properties. You will lead a busy front-of-house team, ensure seamless communication across departments, and drive exceptional guest experiences in a premium hospitality environment.

The role requires international travel as needed, flawless English communication, and proven experience in reservations or front-of-house

Qualifications

• Experience in reservations or front-of-house management in premium hospitality.
• Strong leadership and people management skills.
• Excellent spoken and written English.
• Willingness to travel internationally when required.

Responsibilities

• Oversee daily operations of the Reception Department.
• Deliver exceptional customer service with professionalism and empathy.
• Maximize sales and conversions through reservation management.
• Develop guest database and loyalty initiatives.
• Lead, coach, and inspire a high-performing team.
• Coordinate staff scheduling and reporting.
• Collaborate with Restaurant and Kitchen teams for seamless service.
• Ensure compliance with health, safety, and data protection regulations.
• Foster ownership, flexibility, proactive problem-solving.
• Identify training needs and conduct performance appraisals.
• Drive service-improvement projects.

Skills

Guest relations management

Team leadership

Reservation systems

Upselling

English proficiency

Customer service excellence

Tools

PMS software

Job description

Doğuş Hospitality & Retail Group is seeking a seasoned Reception Department Manager to oversee daily operations, guest interactions, and service standards at our Istanbul properties. You will lead a busy front-of-house team, ensure seamless communication across departments, and drive exceptional guest experiences in a premium hospitality environment.

The role requires international travel as needed, flawless English communication, and proven experience in reservations or front-of-house