Guest Experience & Service Manager

Le Méridien Hotels & Resorts; Fatih; On-site; TRY 300,000 - 540,000; Full time

Job summary

Le Méridien Istanbul is seeking a Property Manager on Duty to oversee all hotel operations, ensuring the highest levels of hospitality and service. The role represents property management in resolving guest-related situations and directs guests within the lobby while tracking service issues.

The position requires leading guest services teams, handling complaints, coordinating with departments, and maintaining service standards to ensure guest satisfaction and smooth daily operations.

Qualifications

• Requires hospitality industry experience and customer-focused mindset.
• Strong leadership and communication skills are essential.
• Ability to manage guest relations and resolve issues promptly.

Responsibilities

• Lead guest services teams and oversee daily hotel operations.
• Represent property management in guest relations and service recovery.
• Supervise front desk and related departments to ensure service standards.
• Communicate objectives and performance expectations to staff.
• Monitor budgets and payroll related to front desk operations.
• Provide coaching to staff to improve guest satisfaction.

Skills

Guest services leadership

Front desk operations

Customer relations

Team supervision

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Le Méridien Istanbul is seeking a Property Manager on Duty to oversee all hotel operations, ensuring the highest levels of hospitality and service. The role represents property management in resolving guest-related situations and directs guests within the lobby while tracking service issues.

The position requires leading guest services teams, handling complaints, coordinating with departments, and maintaining service standards to ensure guest satisfaction and smooth daily operations.