Graduate Programs Operations Specialist

Koç University; Sarıyer; On-site; TRY 120,000 - 200,000; Full time

Job summary

Koç University is seeking an Academic Programs Specialist for the Academic Programs Unit of the Graduate School of Business. The role focuses on planning and managing administrative and academic processes for master’s programs, coordinating admissions, and supporting evaluation and reporting across stakeholders.

The position involves organizing events, creating promotional content via CRM and LMS, and ensuring up-to-date online presence.

Qualifications

• Bachelor’s or master’s degree in economics and administrative sciences, social sciences, or a related field.
• Minimum of 2 years of professional experience in academic program administration within higher education or related domains.
• Very good command of English, both written and spoken.
• Advanced usage of MS Office, Qualtrics, Zoom, and Power BI; familiarity with Hyperion, CRM (Zoho), and LMS platforms; and a commitment to responsible AI use.
• Strong planning, coordination, task tracking and prioritization; effective presentation and communication skills.
• Proactive and growth-oriented mindset with commitment to quality and service excellence.
• Proficiency in social media and digital tools.

Responsibilities

• Planning and managing administrative and academic processes of the Graduate School of Business master’s programs and related activities.
• Responding to inquiries from prospective students, current students, alumni, and institutions; maintaining effective communication with stakeholders.
• Coordinating application and admission processes for prospective students and supporting evaluation and reporting.
• Planning and implementing events for prospective students, current students, and alumni.
• Planning, executing promotional activities, information sessions, and orientation programs.
• Creating promotional content via CRM and LMS platforms and communicating to target audiences.
• Updating website and social media content to keep platforms current.
• Collaborating with units like the Comptroller’s and Registrar’s Offices to collect data and prepare reports.
• Planning programs and events involving international students and alumni and collecting feedback.
• Coordinating logistical processes of international education programs and activities.
• Completing graduation-related checks and coordinating the graduation ceremony.
• Monitoring student services processes and reporting feedback to improve the student experience.

Skills

Academic program administration

Planning & coordination

Communication skills

Social media tools

AI awareness

MS Office

Qualtrics

Zoom

Power BI

Zoho CRM

LMS platforms

Education

Bachelor’s or Master’s degree in economics and administrative sciences

Tools

MS Office

Qualtrics

Zoom

Power BI

Hyperion

Zoho CRM

LMS platforms

Job description

Koç University is seeking an Academic Programs Specialist for the Academic Programs Unit of the Graduate School of Business. The role focuses on planning and managing administrative and academic processes for master’s programs, coordinating admissions, and supporting evaluation and reporting across stakeholders.

The position involves organizing events, creating promotional content via CRM and LMS, and ensuring up-to-date online presence.