Global Supply Chain & Customer Operations Specialist

Amcor; Konak; Hybrid; TRY 200,000 - 280,000; Full time

Benefits offered by this job

Global environment

Supply Chain Team

Global opportunities

13 salaries per year

Annual bonus

Shopping checks

Employee assistance program

Social activities

Rewards & recognition

MultiSport Card

Job summary

Amcor is hiring in a global packaging business, seeking a Customer Service and Sales Operations specialist in Turkey. You will own customer issues, notify inventory status, and coordinate with internal teams to meet commitments while handling orders end-to-end.

You will interact with customers, monitor orders, follow up on forecasts, and contribute to monthly sales activity reporting. A 1–2 year background in CS and sales ops plus fluent English are required.

Qualifications

• University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations.
• Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role.
• Fluent in English, both written and spoken.
• Excellent command of MS Office applications.

Responsibilities

• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution.
• Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.
• Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met.
• Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end.
• Processes customer complaints and returns according to Complaint Management process and return policies.
• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
• Performs active follow-up on sales versus forecast.
• Monthly reporting of sales activity in the area.
• Other duties assigned by the first line manager.

Skills

Team player

Strong communication

Interpersonal skills

Analytical thinking

Adaptable

Travel flexible

Education

University degree in Engineering/Business/International Relations

Tools

MS Office

Job description

Amcor is hiring in a global packaging business, seeking a Customer Service and Sales Operations specialist in Turkey. You will own customer issues, notify inventory status, and coordinate with internal teams to meet commitments while handling orders end-to-end.

You will interact with customers, monitor orders, follow up on forecasts, and contribute to monthly sales activity reporting. A 1–2 year background in CS and sales ops plus fluent English are required.