Global Customer Accounts Specialist | Supply Chain

Amcor; Konak; On-site; TRY 150,000 - 210,000; Full time

Benefits offered by this job

Global working environment

Supply Chain Team

Career opportunities worldwide

Professional development trainings

Flexible working system

13 salaries per year

Annual bonus

Private health and life insurance

Bi-monthly shopping checks

Employee assistance program

Social activities

Education allowance

Reward & recognition system

MultiSport Card

Job summary

Amcor Izmir is seeking a Customer Account Specialist to support customers, manage orders, and coordinate with internal teams to ensure timely deliveries. The role requires strong communication skills, customer focus, and the ability to handle complex orders in a fast-paced environment.

Based in Izmir, the position offers on-site work within a global packaging leader. You will engage with customers, monitor stock and shipments, and contribute to revenue through effective order handling and

Qualifications

• University degree from a reputable university, preferably in Engineering, Business Administration or International Relations.
• 1–2 years in Customer Service and Sales operations, preferably in packaging or similar sector.
• Fluent in English, both written and spoken.
• Strong MS Office skills and professional customer-facing presence.

Responsibilities

• Own customer issues and pursue satisfactory resolution.
• Notify customers about inventory status, inquiries, back orders, deliveries and transport issues.
• Coordinate with internal partners to meet customer requirements and commitments.
• Receive and process all customer orders, including complex/urgent ones.
• Process complaints/returns per policies and complete thorough analysis.
• Monitor open orders to ensure on-time deliveries as committed.
• Follow up on sales vs forecast and understand variations with customers.
• Prepare monthly sales activity reports in the area.
• Carry out other duties as assigned by the line manager.

Skills

Customer service

Sales operations

English (fluent)

MS Office

Interpersonal communication

Negotiation

Adaptability

Analytical thinking

Education

University degree (Engineering/Business Admin/International Relations)

Tools

MS Office

Job description

Amcor Izmir is seeking a Customer Account Specialist to support customers, manage orders, and coordinate with internal teams to ensure timely deliveries. The role requires strong communication skills, customer focus, and the ability to handle complex orders in a fast-paced environment.

Based in Izmir, the position offers on-site work within a global packaging leader. You will engage with customers, monitor stock and shipments, and contribute to revenue through effective order handling and