Global Quality & Field Operations Lead

Amcor; Konak; On-site; TRY 320,000 - 420,000; Full time

Benefits offered by this job

13 salaries per year

Annual bonus

Bi‑monthly shopping checks

Employee assistance program

MultiSport Card

Social activities

Reward & recognition system

Job summary

Amcor is seeking a Quality/Technical Operations specialist in Turkey to lead quality and field operations for assigned customers. You will coordinate with multiple departments to address technical needs and ensure timely responses to complaints and requests.

Responsibilities include root cause analysis, preventive actions, monitoring specs, and planning customer visits while supporting production plans. A Bachelor’s degree and 3+ years of relevant experience are expected to contribute to a

Qualifications

• Bachelor’s degree (preferably in Engineering)
• Minimum 3 years of experience in Quality, Production, Technical Support, or Continuous Improvement is preferred
• Good command of both written and spoken Turkish & English
• Good command of MS Office applications
• Strong strategic thinking and analytical problem‑solving skills
• Strong prioritization and results‑oriented approach
• Excellent communication and coordination skills
• Customer‑oriented mindset
• Strong team‑working and collaboration skills
• Ability to take initiative and demonstrate a proactive approach within the area of responsibility
• No restriction to domestic or international travel
• Valid B‑class driving license and active driving experience

Responsibilities

• Manage and oversee all quality and technical field operations related to assigned customers.
• Follow technical needs, expectations and requirements of customers and ensure effective coordination with relevant departments.
• Ensure that customer complaints and technical requests are analyzed and resolved in collaboration with the relevant departments, and that timely feedback is provided to the customer.
• Facilitate root cause analysis and the establishment of corrective actions for product and process quality non‑conformities by using appropriate problem‑solving techniques.
• Follow preventive actions to avoid existing or potential quality problems.
• Monitor customer specifications and communicate relevant information to the related teams.
• Establish and follow customer visit and technical contact plans and conduct visits when required.
• Follow production plans and contribute to the early identification and prevention of existing or potential quality problems.
• Work effectively and collaboratively with all relevant departments to develop customer‑oriented solutions.

Skills

Turkish & English proficiency

MS Office proficiency

Strategic thinking

Analytical problem-solving

Prioritization

Communication & coordination

Customer-focused mindset

Team collaboration

Initiative & proactivity

Driving license & travel readiness

Education

Bachelor’s degree (Engineering preferred)

Tools

MS Office

Job description

Amcor is seeking a Quality/Technical Operations specialist in Turkey to lead quality and field operations for assigned customers. You will coordinate with multiple departments to address technical needs and ensure timely responses to complaints and requests.

Responsibilities include root cause analysis, preventive actions, monitoring specs, and planning customer visits while supporting production plans. A Bachelor’s degree and 3+ years of relevant experience are expected to contribute to a