Global Customer Tech Support Leader

Amcor; Konak; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Global working environment

Future oriented career opportunities

Annual bonus

Private health & life insurance

Education allowance

MultiSport Card

Social activities

Employee assistance program

Job summary

Amcor, a global leader in responsible packaging, seeks a Customer Technical Support Leader in Izmir, Turkey. You will manage quality and technical field operations for assigned customers, coordinate with departments, and drive corrective actions to ensure customer satisfaction.

You will engage in root cause analysis, preventive actions, and proactive collaboration across teams to deliver customer-oriented solutions and maintain high standards in production and support processes.

Qualifications

• Bachelor’s degree in engineering or related field
• 3+ years of experience in Quality, Production, Technical Support, or Continuous Improvement
• Fluent Turkish & English
• Proficient in MS Office applications
• Strong analytical problem-solving and strategic thinking
• Excellent communication and coordination skills
• Willing to travel domestically or internationally
• Valid B-class driving license

Responsibilities

• Manage and oversee all quality and technical field operations related to assigned customers.
• Coordinate with relevant departments to meet customer needs and requirements.
• Analyze and resolve customer complaints and technical requests with timely feedback.
• Facilitate root cause analysis and implement corrective actions for product/process quality non-conformities.
• Follow preventive actions to avoid existing or potential quality problems.
• Monitor customer specifications and communicate information to related teams.
• Establish and follow customer visit and technical contact plans; conduct visits when required.
• Follow production plans and identify potential quality issues early.
• Collaborate with all departments to develop customer-oriented solutions.

Skills

Turkish language

English language

Customer-oriented mindset

Strong teamwork

Initiative & proactive

Analytical problem-solving

Excellent communication

Coordination skills

Education

Bachelor’s degree (preferably in Engineering)

Tools

MS Office

Job description

Amcor, a global leader in responsible packaging, seeks a Customer Technical Support Leader in Izmir, Turkey. You will manage quality and technical field operations for assigned customers, coordinate with departments, and drive corrective actions to ensure customer satisfaction.

You will engage in root cause analysis, preventive actions, and proactive collaboration across teams to deliver customer-oriented solutions and maintain high standards in production and support processes.