Field Service Engineer/Techinician (Saha Servis Mühendisi/Teknisyeni)

Bodor; Fatih; On-site; TRY 930,232 - 1,395,348; Full time

Job summary

Bodor is seeking a Customer Support Specialist in Fatih, Turkey. This role involves providing technical support and after-sales service for laser machines. The ideal candidate should have a strong background in mechatronics or automation engineering, along with hands-on experience in troubleshooting and repairing CNC machinery.

Responsibilities include assisting customers via phone, email, and on-site visits, managing service schedules, and ensuring customer satisfaction. Proficiency in both English and Turkish, along with a valid driver's license, is required.

Qualifications

• 2 years’ experience on automated CNC machines.
• Experience in installing and diagnosing problems of automated CNC machines.
• Proficiency in reading electrical and mechanical drawings.

Responsibilities

• Serve as the main point of contact for customers.
• Assist with troubleshooting mechanical and electrical problems.
• Manage schedule and follow up with customers.

Skills

Troubleshooting

Customer service

Mechanical repair

Technical writing

Communication

Education

Associate degree in mechatronics or equivalent

Tools

Microsoft Word

Excel

Job description

Full-time

Company Description

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials. All of our products comply with international quality standards (CE,SGS, ISO9001, etc.) and are greatly appreciated by customers around the world. With 20 service languages, knowledgeable sales and after-sales team, 24/7 service, world wide market network covering more than 150 countries, we reach out to customers all over the world and look forward to all potential partnerships. Keeping in mind responsibilities for the well being of its staff and the society, Bodor is determined to gain world recognition with intelligently Made-in-China and change human life with laser technology.

In addition, The company has maintained a high growth rate since its establishment in 2008.Now Bodor has 51000 m2 production base, 10000+ delivery capability, 2000+ global employees. Bodor's global Network covers 180 countries with 10 global branches and 4 technical centers.

Ultra-high power capability

• World premier of 25000w, 30000w, 40000w and world unique 22000w laser cutting machine.

Sales record (Until Sept, 2021)

• Choice of 700 companies worldwide on 10kW+ laser cutting machines, in 37 different countries and regions.

No. 1

• World No. 1 in 10kW+ laser cutting machine sales volume.

R&D Capability

• Strong R&D team lead by the drafter of National Standards for CNC laser cutting machines
• Over 200 R&D Technicians, the R&D level is in line with international standards
• 2 Core R&D Centers in China and 4 overseas Technology Centers
• More than 200 patent certificates, 5 international awards, 22 industry awards with 200+ R&D Team, 200+ Patents, 10 R&D Platforms.

Job Description

This position for supporting customers with BODOR. Responsible for offering technical advice to the customers and after-sales service in the field.

Responsibilities

• Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Other duties as assigned.

Qualifications

• Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2 years’ experience on automated CNC machines.
• Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
• Able to read and interpret electrical and mechanical drawings and test equipment.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Self-driven and responsible.
• Ability to work under pressure.
• Ability to travel as required (local and domestic).
• Ability to lift 30 kg.
• Valid Driver’s License.
• Strong leadership skills.
• Highly organized.
• Meticulous attention to details.
• English or Chinese + Turkish languages can be used as working languages.
• Local residence permit or working authorization in the local country are required.