Global Sales Team Operations Specialist

SET Europa; Fatih; On-site; TRY 360,000 - 480,000; Full time

Job summary

SET Europa is seeking an execution- and support-oriented Sales Operations Specialist to work under the supervision of an Alibaba manager. The role focuses on accurate execution of strategic directives within outsourced (BPO) teams and coordinating global vendor processes.

Key responsibilities include BPO partner operations, vendor screening, onboarding tracking, contract and SLA governance, and performance reporting.

Qualifications

• Bachelor’s degree in business, engineering, computer science, or related field.
• 7+ years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally.
• Fluency in English, Chinese and Turkish is required.

Responsibilities

• Global Sales Strategy Implementation & Team Development Support.
• Performance Data Monitoring & Reporting Support.
• BPO Partner Operations Support.
• Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions
• Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks
• Monitor BPO compliance execution daily/weekly and elevate risks, disputes, or anomalies
• Translate predefined regional Go-To-Market strategies into actionable tasks for BPO teams
• Execute recruitment workflows based on approved headcount plans
• Ensure all hiring decisions receive final confirmation from the internal manager
• Organize and track training sessions based on standardized curriculum
• Collect and report feedback data for managerial review
• Maintain and validate sales data within defined KPI frameworks
• Ensure accuracy and timely reporting

Skills

Multilingual communication

Education

Bachelor’s degree in business, Engineering, Computer Science, or related field

Job description

About

Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

About

Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

ROLE

This is an execution and support-oriented role. All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager. The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.

Responsibilities

2. Global Sales Strategy Implementation & Team Development Support

3. Performance Data Monitoring & Reporting Support

• BPO Partner Operations Support
• Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions
• Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks
• Monitor BPO compliance execution daily/weekly and elevate risks, disputes, or anomalies
• Execute dispute resolution protocols only when explicitly authorized
• Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams
• Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans
• Ensure all hiring decisions receive final confirmation from the internal manager
• Organize and track training sessions based on standardized curriculum
• Collect and report feedback data for managerial review
• Maintain and validate sales data within defined KPI frameworks
• Ensure accuracy and timely reporting

Requirements

• Bachelor’s degree in business, Engineering, Computer Science, or related field
• Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally
• Fluency in English, Chinese and Turkish is required

PREFFERED QUALIFICATION

• Experience in SaaS, technology, or AI industries
• Strong expertise in SLA operations, contract management, and sales analytics
• Proven ability to manage and develop remote teams
• Strong balance of strategic thinking and operational execution