Global Sales Operations & BPO Lead

SET Europa; Fatih; On-site; TRY 360,000 - 480,000; Full time

Job summary

SET Europa is seeking an execution- and support-oriented Sales Operations Specialist to work under the supervision of an Alibaba manager. The role focuses on accurate execution of strategic directives within outsourced (BPO) teams and coordinating global vendor processes.

Key responsibilities include BPO partner operations, vendor screening, onboarding tracking, contract and SLA governance, and performance reporting.

Qualifications

• Bachelor’s degree in business, engineering, computer science, or related field.
• 7+ years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally.
• Fluency in English, Chinese and Turkish is required.

Responsibilities

• Global Sales Strategy Implementation & Team Development Support.
• Performance Data Monitoring & Reporting Support.
• BPO Partner Operations Support.
• Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions
• Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks
• Monitor BPO compliance execution daily/weekly and elevate risks, disputes, or anomalies
• Translate predefined regional Go-To-Market strategies into actionable tasks for BPO teams
• Execute recruitment workflows based on approved headcount plans
• Ensure all hiring decisions receive final confirmation from the internal manager
• Organize and track training sessions based on standardized curriculum
• Collect and report feedback data for managerial review
• Maintain and validate sales data within defined KPI frameworks
• Ensure accuracy and timely reporting

Skills

Multilingual communication

Education

Bachelor’s degree in business, Engineering, Computer Science, or related field

Job description

SET Europa is seeking an execution- and support-oriented Sales Operations Specialist to work under the supervision of an Alibaba manager. The role focuses on accurate execution of strategic directives within outsourced (BPO) teams and coordinating global vendor processes.

Key responsibilities include BPO partner operations, vendor screening, onboarding tracking, contract and SLA governance, and performance reporting.