Global Logistics & Customer Services Director

Hayat; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Benefits offered by this job

Private Health Insurance

Manager Bonus

Company Car and Fuel Allowance

Meal Voucher / Canteen

Employee Support Package

Job summary

Hayat is seeking a Global Logistics & Customer Services Director to join the Supply Chain team at the İstanbul HQ. Lead multi-country logistics operations, standardize processes, and drive digital transformation across SAP, TMS, and WMS. A senior leader with 15+ years in FMCG logistics is required.

The role reports to the Head of Supply Chain and offers a competitive benefits package. Excellent English communication is essential for global coordination at Hayat.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Logistics or related field.
• Master’s degree is highly preferred to lead global teams.
• Minimum 15 years in Customer Service, Logistics and end-to-end supply chain management in multinational FMCG.
• At least 8 years of leadership of large, dispersed logistics entities globally.
• Fluent English; additional languages advantageous.

Responsibilities

• Develop and execute global Logistics & Customer Services strategy aligned with long-term supply chain vision.
• Lead customer service, transportation, warehousing, and distribution across countries.
• Own global service performance with targets and continuous improvement.
• Design governance, KPIs, reporting, and best practices across business units.
• Drive end-to-end logistics optimization to reduce costs while improving service.
• Oversee global logistics strategies including 3PL/4PL partnerships.
• Establish scalable operating models for new markets and acquisitions.
• Lead SAP, TMS, WMS, and analytics-driven digital transformation initiatives.
• Monitor performance via dashboards and executive reporting; implement corrective actions.
• Mitigate operational risks; ensure regulatory compliance and supply resilience.
• Support strategic investments through feasibility studies and business cases.
• Build and develop high-performing regional Logistics & Customer Services teams.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Negotiation

Executive presentation

Analytical skills

Fluent English

Education

BSc in Industrial Engineering

BSc in Business Administration

Master’s degree preferred

Tools

SAP ERP

TMS

WMS

Advanced planning systems

Data analytics tools

Job description

Founded in 1987, Hayat operates in the fast-moving consumer goods (FMCG) sector, serving millions of consumers globally with 16 powerful brands. Hayat’s portfolio includes Molfix and Bebem Natural in baby care; Molped in feminine care; Joly, Evony, and Goodcare in personal healthcare; Bingo, Gleen, Test, and Has in home care; Papia, Familia, Teno, and Focus in tissue paper; and Sholk in pet care. As the 4th largest branded diaper manufacturer in the world and the leading tissue producer in the Middle East, Eastern Europe, and Africa, Hayat employs over 10.000 people across its operations.

Hayat operates 21 production facilities in 8 countries, including Turkey, Egypt, Iran, Algeria, Russia, Nigeria, Pakistan, and Vietnam, and manages sales and distribution companies in Morocco, Bulgaria, Kenya, Thailand, and Malaysia. With its global operations structured under three main regions Eurasia & Americas, Middle East & Africa, and Asia Pacific Hayat reaches over 100 countries across 5 continents, bringing its brands into millions of homes worldwide.

We are currently seeking a talented Global Logistics & Customer Services Director to join our dynamic Supply Chain team at our Headquarters in İstanbul.

Key Responsibilities

• Develop and execute the global Logistics & Customer Services strategy aligned with the company’s business objectives and long-term supply chain vision.
• Lead and standardize customer service, transportation, warehousing, distribution, and logistics processes across multiple countries, ensuring operational excellence and consistency.
• Own global customer service performance, including service level targets (Fill Rate, Order Cycle Time, Customer Experience), while driving continuous improvement initiatives.
• Design and implement global customer service standards, governance models, KPIs, reporting frameworks, and best practices across all business units.
• Drive end-to-end logistics optimization by continuously improving transportation, warehousing, distribution, and network design to enhance service while reducing total logistics costs.
• Develop and oversee global logistics strategies, including transportation, warehousing, customs operations, and 3PL/4PL partnerships across all transportation modes.
• Establish scalable logistics operating models for new markets, acquisitions, and business expansions, including network design and feasibility studies.
• Drive digital transformation initiatives across Logistics & Customer Services by leveraging SAP, advanced planning systems, transportation management systems (TMS), warehouse management systems (WMS), automation, and analytics.
• Monitor global logistics and customer service performance through standardized dashboards, scorecards, and executive reporting while ensuring corrective action plans are implemented.
• Identify operational risks and develop mitigation strategies to ensure business continuity, supply resilience, and regulatory compliance across global operations.
• Support strategic investment decisions through logistics feasibility studies, network optimization projects, and business case development.
• Build, coach, and develop high-performing regional Logistics & Customer Services teams while fostering a culture of accountability, collaboration, innovation, and continuous learning.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, or a related discipline; Master’s degree is highly preferred.
• Minimum 15 years of progressive experience in Customer Service, Logistics, Distribution, Warehousing, Transportation, and End-to-End Supply Chain Management within multinational FMCG organizations.
• Minimum 8 years of leadership experience managing large, geographically dispersed Logistics and Customer Services organizations in a global environment.
• Demonstrated experience leading multi-country logistics operations, regional distribution networks, and customer service organizations.
• Strong knowledge of SAP ERP and advanced supply chain technologies
• Solid understanding of S&OP/IBP processes and their integration with customer service and logistics operations.
• Strong analytical, financial, and business acumen
• Excellent communication, stakeholder management, negotiation, and executive presentation skills.
• Fluent in English, both written and spoken; additional languages are an advantage.

What We Offer You

• Private Health Insurance
• Manager Bonus
• Company Car and Fuel Allowance
• Meal Voucher / Canteen
• Monthly Employee Support Package (Assortment of Hayat Products or Food Package)
• Mobile Phone and Line
• Baby Diaper Support (For Children Up to 4 Years Old) and Diaper Support for 1st Degree Relatives of Employees
• 3 Days of Administrative Paid Leave Per Year
• Heating and Eid Allowance Once A Year

Award & Recognition Programs

• FLEX: Flexible Benefits Program
• Wezone: Rewards and Recognition Program
• Seniority Award Support
• Heltia: Employee Assistance Program

At Hayat, we conduct fair and inclusive hiring processes. We do not tolerate prejudice or discrimination based on language, religion, ethnicity, race, age or gender. Our recruitment process is solely based on the alignment with the job description, measurable and objective assessments, and competency-based interviews.