Global IT Operations & Support Specialist

World Food Programme; Şahinbey; On-site; TRY 2,464,000 - 3,450,000; Full time

Job summary

The World Food Programme in Türkiye is seeking an IT Coordinator to lead the maintenance and support of IT services, networks, and telecommunications. You will coordinate a team of IT staff, ensure operational readiness, and deliver training and documentation for staff across the country.

You will analyse service performance, implement improvements, and respond to emergencies to ensure critical IT infrastructure supports WFP's humanitarian work. Fluency in English and Turkish is preferred.

Qualifications

• Completion of secondary school education with a post-secondary certificate.
• Minimum 6 years of relevant work experience.
• Understanding of IT service management and network monitoring.
• Ability to work in emergency environments.

Responsibilities

• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports to support informative decision-making.
• Resolve queries independently, escalating if required, ensuring accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems.
• Provide guidance and training to junior colleagues in IT support services to support staff development.
• Coordinate new application implementation to provide staff with tools to perform effectively.
• Draft end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division to support continuous improvement of IT services.
• Coordinate installation and maintenance of telecommunications systems and equipment to ensure optimal services.
• Coordinate a team of IT staff to ensure objectives are met in compliance with regulations and policies.
• Follow set emergency response processes to provide support in enabling emergency food assistance needs.

Skills

Hardware installation

IT service management

Emergency operations

Staff training

Education

Post-secondary certificate in related area

Tools

Networking equipment

Telecommunications systems

Job description

The World Food Programme in Türkiye is seeking an IT Coordinator to lead the maintenance and support of IT services, networks, and telecommunications. You will coordinate a team of IT staff, ensure operational readiness, and deliver training and documentation for staff across the country.

You will analyse service performance, implement improvements, and respond to emergencies to ensure critical IT infrastructure supports WFP's humanitarian work. Fluency in English and Turkish is preferred.