IT Operations Associate

World Food Programme; Şahinbey; On-site; TRY 2,464,000 - 3,450,000; Full time

Job summary

The World Food Programme in Türkiye is seeking an IT Coordinator to lead the maintenance and support of IT services, networks, and telecommunications. You will coordinate a team of IT staff, ensure operational readiness, and deliver training and documentation for staff across the country.

You will analyse service performance, implement improvements, and respond to emergencies to ensure critical IT infrastructure supports WFP's humanitarian work. Fluency in English and Turkish is preferred.

Qualifications

• Completion of secondary school education with a post-secondary certificate.
• Minimum 6 years of relevant work experience.
• Understanding of IT service management and network monitoring.
• Ability to work in emergency environments.

Responsibilities

• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports to support informative decision-making.
• Resolve queries independently, escalating if required, ensuring accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems.
• Provide guidance and training to junior colleagues in IT support services to support staff development.
• Coordinate new application implementation to provide staff with tools to perform effectively.
• Draft end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division to support continuous improvement of IT services.
• Coordinate installation and maintenance of telecommunications systems and equipment to ensure optimal services.
• Coordinate a team of IT staff to ensure objectives are met in compliance with regulations and policies.
• Follow set emergency response processes to provide support in enabling emergency food assistance needs.

Skills

Hardware installation

IT service management

Emergency operations

Staff training

Education

Post-secondary certificate in related area

Tools

Networking equipment

Telecommunications systems

Job description

DEADLINE FOR APPLICATIONS

18 October 2026-23:59-GMT+03:00 Turkey Time (Istanbul)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.organd follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT:

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. They report to Information Technology Officer or designate.

JOB PURPOSE:

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
• Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has demonstrated experience in the installation, configuration, and testing of new hardware to enhance and upgrade system performance.
• Has proven experience in analyzing IT service management results, identifying areas for improvement, and developing recommendations to enhance service delivery.
• Has solid field-level experience in the implementation and support of IT and telecommunications systems, including in emergency operational environments.

STANDARD MINIMUM ACADEMICS QUALIFICATIONS:

Education:

Completion of secondary school education. A post-secondary certificate in the related functional area. Minimum 6 years of relevant work experience.

Language:

General Service (Field): Fluency (level C) in both oral and written communication in the UN language in use at the duty station (English in Turkiye) and in the duty station’s language, if different.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connecting with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.