Global Frontline Customer Care Specialist

FedEx; Turkey; On-site; TRY 30,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Training and learning opportunities

Tuition Assistance Program

Employee Assistance Program

Discounted shipping for employees

Career growth opportunities

Job summary

TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi is seeking Dedicated Customer Care Representatives to join our frontline team in Istanbul. You will be the first contact for major customers, delivering proactive care and accurate guidance via voice, chat, or email.

You will advise customers on FedEx services, help resolve issues, and enter data into our systems. This role offers growth opportunities within a global logistics leader and a dynamic international team.

Qualifications

• Experience in customer service roles.
• Excellent communication skills.
• Computer literacy and ability to navigate multiple systems.
• Commercial awareness and problem-solving mindset.
• Positive attitude and ability to work under pressure.

Responsibilities

• Be the first point of contact for larger customers, building loyalty and trust.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on how to use FedEx services and tools.
• Help resolve service-related issues and identify long-term solutions.
• Enter information into systems and generate standard reports.
• Identify opportunities to grow business with customers.
• Collaborate with other FedEx teams to ensure outstanding customer experiences.

Skills

Customer service

Communication

Computer literacy

Problem solving

Teamwork

Job description

TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi is seeking Dedicated Customer Care Representatives to join our frontline team in Istanbul. You will be the first contact for major customers, delivering proactive care and accurate guidance via voice, chat, or email.

You will advise customers on FedEx services, help resolve issues, and enter data into our systems. This role offers growth opportunities within a global logistics leader and a dynamic international team.