Global Frontline Customer Care Specialist

FedEx Group; Fatih; On-site; TRY 120,000 - 170,000; Full time

Benefits offered by this job

Training

Language courses

Tuition assistance

Employee assistance

Shipping discounts

Career growth

Job summary

FedEx is seeking a Customer Care Representative to join our frontline team, serving as the first point of contact for customers via voice, chat, or email.

You will provide accurate information, guide customers through FedEx services, resolve issues, and collaborate with internal teams to deliver outstanding service.

This role emphasizes a proactive, friendly approach, with training and development opportunities available to help you grow within a global logistics leader.

Qualifications

• Experience handling customer inquiries across multiple channels.
• Ability to navigate screens and systems efficiently.
• Strong communication and problem-solving skills.
• Customer-focused mindset in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers across voice, chat, and email.
• Provide accurate information and guidance on FedEx services.
• Assist customers in resolving service-related issues.
• Identify opportunities to grow business with customers.
• Collaborate with internal teams to ensure outstanding experiences.

Skills

Computer literacy

Excellent communication

Problem-solving mindset

Empathy and friendliness

International teamwork

Flexibility

Job description

FedEx is seeking a Customer Care Representative to join our frontline team, serving as the first point of contact for customers via voice, chat, or email.

You will provide accurate information, guide customers through FedEx services, resolve issues, and collaborate with internal teams to deliver outstanding service.

This role emphasizes a proactive, friendly approach, with training and development opportunities available to help you grow within a global logistics leader.