Operations Service Analyst

Thecentermemphis; Fatih; On-site; TRY 400,000 - 650,000; Full time

Job summary

FedEx Express is seeking an Operations Service Analyst in Istanbul to apply specialist knowledge across departments and support achievement of divisional goals. You'll design, develop, and implement processes within your area of expertise.

Requirements include English proficiency and strong problem-solving, attention to detail, and communication skills. FedEx emphasizes people-first culture and equal opportunity.

Qualifications

• English language proficiency is required.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication.
• Interpersonal skills and teamwork are essential.

Responsibilities

• Apply specialist knowledge to support department goals and process design.
• Review and improve processes across departments.
• Lead design, development, and implementation of area-specific processes.

Skills

Attention to detail

Problem solving

Influencing & persuasion

Written & verbal communication

Interpersonal skills

English required

Job description

Company:

TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi

Address:

İstanbul Tayakadin Mh Nuri Demirag Cd No33-282 Arnavutköy

Scheduled Weekly Hours:

45

Worker Type:

Regular

Posting Start Date

21-Ağu-2026

Posting Close Date:

30-Eki-2026

Job Family:

FXE-EU: Operations Service Analyst (ID)

Position Summary:

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.Participates/leads in the design, development and implementation of processes within area of expertise.

Accuracy & Attention to Detail; Problem Solving Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Interpersonal Skills

English (Required)

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for our customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.