Global Customer Care Specialist

FedEx; Fatih; On-site; TRY 240,000 - 360,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning

Extensive learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Brand reputation as a top employer

Job summary

FedEx is seeking Customer Care Representatives to be the first contact for customers, providing accurate guidance via voice, chat, or email. You will advise on FedEx services and help resolve issues, while identifying opportunities to grow the business with our customers.

Join an international, fast-paced team and contribute to outstanding customer experiences through collaboration with other departments and ongoing learning opportunities.

Qualifications

• Computer literacy and ability to navigate multiple screens and systems.
• Excellent communication skills via voice, chat or email.
• Positive attitude and problem-solving mindset to help customers.
• Confidence, empathy and friendliness to deliver a great experience.
• Flexibility to adapt to a dynamic, international team.

Responsibilities

• Be the first point of contact for customers on the frontline.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on how to use FedEx services and tools.
• Help resolve service-related issues for customers.
• Identify opportunities to grow business with customers.
• Collaborate with other teams to ensure outstanding experiences.

Skills

Computer literacy

Excellent communication

Problem-solving mindset

Empathy

Friendliness

Flexibility

Job description

FedEx is seeking Customer Care Representatives to be the first contact for customers, providing accurate guidance via voice, chat, or email. You will advise on FedEx services and help resolve issues, while identifying opportunities to grow the business with our customers.

Join an international, fast-paced team and contribute to outstanding customer experiences through collaboration with other departments and ongoing learning opportunities.