Global Customer Care Pro - Frontline Support

FedEx; Fatih; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Training program

Language courses

Tuition assistance

Employee assistance program

Employee shipping discounts

Job summary

FedEx is seeking dedicated Customer Care Representatives to join our frontline team in a fast‑paced, international environment. You will engage with large customers via voice, chat, or email, delivering proactive, accurate information and exceptional service.

The role emphasizes problem solving, guidance on FedEx services, and collaboration with cross‑functional teams. With training and continuous learning resources, you’ll build strong customer relationships, resolve issues efficiently, and

Qualifications

• Experience in customer service roles.
• Excellent communication skills in English.
• Ability to navigate between multiple screens and systems.

Responsibilities

• Be the first point of contact for large customers via voice, chat, or email.
• Provide accurate information and guidance to customers.
• Advise customers on FedEx services and tools.
• Resolve service issues and propose long‑term solutions.
• Enter information into systems accurately and generate standard reports.

Skills

Customer service

Communication skills

Computer literacy

Proactive problem solving

Team collaboration

Tools

CRM systems

Job description

FedEx is seeking dedicated Customer Care Representatives to join our frontline team in a fast‑paced, international environment. You will engage with large customers via voice, chat, or email, delivering proactive, accurate information and exceptional service.

The role emphasizes problem solving, guidance on FedEx services, and collaboration with cross‑functional teams. With training and continuous learning resources, you’ll build strong customer relationships, resolve issues efficiently, and