Global Customer Service Rep to Elevate Experience & Growth

Wacker Chemie AG; Fatih; On-site; TRY 240,000 - 320,000; Full time

Benefits offered by this job

International environment

Professional development

Career growth opportunities

Competitive benefits

Job summary

WACKER is seeking a Customer Service Representative to join our Sales Team in Turkey. You will manage customer orders, keep master data and pricing up to date, and ensure accurate delivery tracking while delivering excellent service.

You will work with Sales Managers and collaborate with Supply Chain, Logistics, Export, Credit, Technical Service, and Marketing to support business growth, answer inquiries, and promote our e-business platforms.

Qualifications

• University degree or equivalent qualification.
• Minimum 2 years of experience in customer service, order management, or a similar role.
• Good verbal and written communication skills in English or German.

Responsibilities

• Maintain customer master data and pricing information.
• Manage customer orders, including order entry, modifications, delivery tracking, and exception handling.
• Process sample orders for distributors and customers.
• Handle customer complaints, returns, and complex service issues.
• Manage invoice collection activities, credit/debit notes, and rebate processing.
• Support customers through digital and e-business platforms (EDI, e-Invoicing, online ordering).

Skills

Customer service

Order management

SAP

CRM systems

Logistics knowledge

Communication skills

Team player

Education

University degree or equivalent qualification

Vocational or commercial training

Tools

SAP

Salesforce

CRM systems

Job description

WACKER is seeking a Customer Service Representative to join our Sales Team in Turkey. You will manage customer orders, keep master data and pricing up to date, and ensure accurate delivery tracking while delivering excellent service.

You will work with Sales Managers and collaborate with Supply Chain, Logistics, Export, Credit, Technical Service, and Marketing to support business growth, answer inquiries, and promote our e-business platforms.