Global After-Sales Services Manager

Monster Notebook; Fatih; On-site; TRY 300,000 - 600,000; Full time

Job summary

Monster Notebook is expanding its After Sales team in Turkey to strengthen global after-sales operations. We are seeking a Global After Sales Services Manager to develop and implement service strategies and ensure high-quality customer experiences across regions.

You will lead warranty, technical support, spare parts, and service processes, collaborate with regional teams, and drive continuous improvement with ERP/CRM systems and English proficiency.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• 8+ years in After Sales/Service Operations or Customer Support with leadership.
• Experience managing international or global service operations.
• Strong customer-centric mindset and problem-solving skills.
• Excellent analytical and communication abilities.
• Advanced English proficiency.
• Experience with ERP and CRM systems.

Responsibilities

• Develop and execute the global after-sales service strategy aligned with business objectives.
• Standardize service processes across global operations.
• Monitor and improve KPIs like customer satisfaction and response times.
• Lead continuous improvement initiatives for after-sales operations and CX.
• Manage warranty, technical support, spare parts, maintenance, and repair services.
• Collaborate with regional service teams to ensure excellence and knowledge sharing.
• Analyze service data and prepare reports for senior management.
• Support digital transformation initiatives related to after-sales services and support.

Skills

Leadership

Customer focus

Analytical thinking

Communication

English language

Strategy & planning

Problem solving

Education

Bachelor's degree in Engineering or Business

Tools

ERP system

CRM system

Job description

Actively operating in the Turkish information technology market for 26 years with high-performance gaming computers and accessories, and aiming to become a global technology brand; We are looking for "Global After Sales Services Manager” for our After Sales Department to get even stronger.

We are expanding our After Sales teams to lead and enhance our global after-sales operations. In this role, you will be responsible for developing and implementing service strategies, driving operational excellence, and ensuring a consistent, high-quality customer experience across all regions. If you have an experience on just one of those relevant projects, please do not hesitate to apply for this position.

QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Minimum 8 years of experience in After Sales Services, Service Operations, or Customer Support, including leadership responsibilities.
• Proven experience in managing international or global service operations.
• Strong customer-centric mindset and problem-solving skills.
• Excellent analytical and communication abilities.
• Advanced English proficiency.
• Experience with ERP and CRM system.

JOB DESCRIPTION

• Develop and execute the global after-sales service strategy aligned with business objectives.
• Standardize service processes and ensure consistent implementation across global operations.
• Monitor and improve key service performance indicators, including customer satisfaction, service quality, and response times.
• Lead continuous improvement initiatives to optimize after-sales operations and customer experience.
• Manage warranty, technical support, spare parts, maintenance, and repair service processes.
• Collaborate with regional service teams to ensure operational excellence and knowledge sharing.
• Analyze service performance data and prepare regular reports for senior management.
• Support digital transformation initiatives related to after-sales services and customer support.