Luxury Guest Experience Concierge

Ennismore; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Aliée Istanbul, a flagship luxury hotel, seeks a poised Guest Experience Assistant to be the first point of contact for distinguished guests. This role blends front desk duties with high-touch storytelling to ensure seamless arrivals and departures reflecting our refined brand.

You will anticipate guest needs, deliver impeccable service, and collaborate with multiple departments to maintain luxury standards across the guest journey.

Qualifications

• Experience in Guest Experience or Front Office within luxury hospitality.
• Fluent in English and Arabic (spoken and written).
• French knowledge is a plus.

Responsibilities

• Manage guest check-in and check-out professionally and personally.
• Respond promptly to guest requests while maintaining luxury standards.
• Deliver personalized service for VIP and long-stay guests.
• Coordinate with Housekeeping, Front Office, Concierge, F&B, SPA and other departments.
• Oversee room prep, VIP amenity arrangements and special requests.
• Assist guests with restaurant, spa, transportation, events, and other reservations.
• Maintain accurate guest preference records for personalized service.
• Handle complaints with empathy and escalate when needed.
• Adhere to quality standards, brand procedures, and confidentiality policies.

Skills

Guest Experience

Front Office

Luxury hospitality

Job description

Aliée Istanbul, a flagship luxury hotel, seeks a poised Guest Experience Assistant to be the first point of contact for distinguished guests. This role blends front desk duties with high-touch storytelling to ensure seamless arrivals and departures reflecting our refined brand.

You will anticipate guest needs, deliver impeccable service, and collaborate with multiple departments to maintain luxury standards across the guest journey.