FinTech Customer Support Specialist - Remote (Turkey)

Cherry Technologies, Inc.; Fatih; On-site; TRY 1,088,000 - 1,718,000; Full time

Benefits offered by this job

Private health insurance

Stock options

Remote-first culture

Retreats in Turkey and the U.S.

Education budget

Home office setup budget

Job summary

Cherry Technologies, Inc. in Turkey is hiring a Customer Support Specialist I to join our founding Support team. You will work with our U.S. team to assist Providers and Consumers, delivering one-touch resolutions and building trust across channels in a fast-growing fintech environment.

The role requires based in Turkey, strong English communication, and 40–45 hours per week during 7:00 AM–4:00 PM Turkey time. Prior startup experience is a plus and comprehensive benefits are offered.

Qualifications

• Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or a related fields.
• Based in Turkey
• Strong academic background
• Excellent written and verbal communication skills in English is a must
• Willingness to to work 40-45 hours per week during operating hours 7:00 AM-4:00 PM Turkey time Monday through Sunday
• Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality
• Proven ability to multitask and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS)
• Exceptional ability to prioritize tasks, organize, and pay strict attention to detail
• Proficiency with Google Workspace and familiarity with AI-powered productivity tools.
• 1+ years of experience in customer support or in a similar customer facing role is preferred
• Experience working in a startup environment is preferred

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS
• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions
• De-escalate complex customer situations with professionalism, empathy, and sound judgment
• Accurately document customer interactions and account-level issues
• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness
• Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment

Skills

English proficiency

Multichannel support

Communication skills

Independent工作能力

Education

University degree (Turkey) in Social Sciences or English

Tools

Google Workspace

Job description

Cherry Technologies, Inc. in Turkey is hiring a Customer Support Specialist I to join our founding Support team. You will work with our U.S. team to assist Providers and Consumers, delivering one-touch resolutions and building trust across channels in a fast-growing fintech environment.

The role requires based in Turkey, strong English communication, and 40–45 hours per week during 7:00 AM–4:00 PM Turkey time. Prior startup experience is a plus and comprehensive benefits are offered.