Field Service Engineer – Laser Machinery & On-Site Support

Bodor; Fatih; On-site; TRY 930,232 - 1,395,348; Full time

Job summary

Bodor is seeking a Customer Support Specialist in Fatih, Turkey. This role involves providing technical support and after-sales service for laser machines. The ideal candidate should have a strong background in mechatronics or automation engineering, along with hands-on experience in troubleshooting and repairing CNC machinery.

Responsibilities include assisting customers via phone, email, and on-site visits, managing service schedules, and ensuring customer satisfaction. Proficiency in both English and Turkish, along with a valid driver's license, is required.

Qualifications

• 2 years’ experience on automated CNC machines.
• Experience in installing and diagnosing problems of automated CNC machines.
• Proficiency in reading electrical and mechanical drawings.

Responsibilities

• Serve as the main point of contact for customers.
• Assist with troubleshooting mechanical and electrical problems.
• Manage schedule and follow up with customers.

Skills

Troubleshooting

Customer service

Mechanical repair

Technical writing

Communication

Education

Associate degree in mechatronics or equivalent

Tools

Microsoft Word

Excel

Job description

Bodor is seeking a Customer Support Specialist in Fatih, Turkey. This role involves providing technical support and after-sales service for laser machines. The ideal candidate should have a strong background in mechatronics or automation engineering, along with hands-on experience in troubleshooting and repairing CNC machinery.

Responsibilities include assisting customers via phone, email, and on-site visits, managing service schedules, and ensuring customer satisfaction. Proficiency in both English and Turkish, along with a valid driver's license, is required.