Field Application Engineer (FAE) | Tozed KangWei | Istanbul, Turkey (On-site)

Tozed KangWei; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Tozed KangWei in Istanbul seeks an experienced Field Application Engineer to join our team. The role focuses on pre-sales technical leadership, advanced bidding support, rigorous device testing, and strong post-sales customer success within Turkish telecom markets.

You will collaborate with R&D, sales, and international teams to ensure interoperability and carrier-grade performance of 4G/5G CPEs and IoT devices, driving successful deployments.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, IT, or related field.
• 2-5 years of professional experience in ICT, telecom, or network engineering.
• Strong knowledge of 4G/5G wireless, CPE devices, and industrial routers.
• Experience in pre-sales support, RFP/RFQ bidding, and network testing.
• Fluent in English and Turkish (reading, writing, speaking).
• Legal eligibility to work on-site in Istanbul, Turkey.

Responsibilities

• Lead pre-sales technical presentations, architectures, and client demos for 4G/5G CPEs and IoT terminals.
• Provide expert bidding support, including RFP/RFQ responses.
• Coordinate local mobile network testing, field trials, and interoperability validation with R&D.
• Perform wireless performance analysis, troubleshooting, and post-sales support for deployed solutions.
• Collaborate with sales, product management, and international engineering for seamless deployment.
• Maintain comprehensive technical docs, test reports, and customer interaction logs.

Skills

Field Application Engineering

Pre-sales & bidding

4G/5G wireless

English Turkish bilingual

Device testing & interoperability

RFP/RFQ responses

Education

Bachelor's degree in Telecommunications or Electrical Engineering

Tools

Wireshark

Spectrum analyzers

Job description

Position Summary

• Tozed KangWei, a global top-tier provider of 4G/5G Customer Premises Equipment (CPEs), IoT terminals, and industrial routers, is seeking an experienced Field Application Engineer (FAE) to join our team in Istanbul.
• This full-time, on-site role requires 2 to 5 years of relevant ICT, telecommunications, or network engineering experience to support our expanding global footprint.
• You will play a pivotal role in bridging technical pre-sales, network testing, R&D coordination, and post-sales customer success across Turkish telecom markets.
• The ideal candidate brings comprehensive technical proficiency in wireless communications, RFP/RFQ bidding support, customer presentations, and local network interoperability validation.
• Operating on-site in Istanbul, Turkey, you will collaborate closely with local mobile network operators, enterprise clients, and our international R&D engineering teams.
• Tozed KangWei provides an innovative, high-growth global environment where your technical engineering expertise directly accelerates 5G and IoT adoption.
• We welcome driven field engineers eager to tackle complex wireless challenges, deliver compelling technical presentations, and ensure exceptional customer satisfaction.

Detailed Job Description

• As a Field Application Engineer (FAE) at Tozed KangWei, your core responsibilities encompass pre-sales technical leadership, bidding support, device testing, and post-sales customer support.
• You will lead comprehensive pre-sales technical presentations, product demonstrations, and structured bidding support including RFP and RFQ responses for enterprise clients and operators.
• Working in close collaboration with our R&D and engineering teams, you will execute rigorous device testing, validation, and interoperability checks within local mobile networks.
• Your daily engineering duties include evaluating wireless signal performance, analyzing network packet captures, and ensuring that our 4G/5G CPEs and industrial routers meet carrier-grade standards.
• You will ensure post-sales customer satisfaction by providing prompt troubleshooting, technical guidance, and rapid issue resolution for deployed hardware and software solutions.
• Collaborating proactively with sales, product management, and international engineering departments ensures seamless product deployment and high customer retention.
• Maintaining meticulous technical documentation, test reports, bidding records, and customer interaction logs ensures operational transparency and structured technical governance.

Key Responsibilities

• Lead pre-sales technical presentations, solution architectures, and client demonstrations for 4G/5G CPEs and IoT terminals.
• Provide expert bidding support, including technical responses for Request for Proposals (RFP) and Request for Quotations (RFQ).
• Coordinate and execute local mobile network testing, field trials, and interoperability validation with R&D teams.
• Ensure post-sales customer satisfaction by delivering prompt troubleshooting, configuration support, and issue resolution.
• Analyze wireless network performance metrics, signal strength, throughput, and latency to optimize device integration.
• Collaborate with sales and account management teams to evaluate customer requirements and formulate winning proposals.
• Support firmware upgrades, patch deployments, and field engineering validations across client deployments.
• Ensure strict adherence to international telecommunications standards, safety regulations, and quality guidelines.
• Prepare comprehensive technical reports, testing summaries, and customer support documentation.
• Maintain up-to-date field engineering records, support logs, and product issue tracking registers.

Required Qualifications & Skills

• Bachelor’s Degree in Telecommunications Engineering, Electrical Engineering, Computer Science, Information Technology, or a related technical discipline.
• 2 to 5 years of professional working experience in ICT, telecommunications, or network engineering.
• Strong theoretical and practical knowledge of 4G/5G wireless communications, CPE devices, and industrial routers.
• Proven experience in pre-sales technical support, RFP/RFQ bidding, and network testing methodologies.
• Fluent command of both English and Turkish, encompassing strong reading, writing, and verbal communication skills.
• Excellent analytical, problem-solving, and cross-functional client‑facing communication capabilities.
• Legal eligibility and physical presence capability to work on‑site in Istanbul, Turkey.

Nice-to-Have Skills

• Practical experience working with major telecom operators or wireless equipment vendors in Turkey or EMEA regions.
• Hands‑on familiarity with RF testing tools, spectrum analyzers, and network protocol analyzers (e.g., Wireshark).
• Basic scripting knowledge in Python or Bash for test automation and log analysis.
• Prior working experience within IoT solution deployment or industrial automation environments.
• Professional certifications in wireless networking or telecommunications engineering.

Application Information

• Salary/Rate: Competitive International Standard Package
• Deadline: Open / Immediate Hiring
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Full-Time Permanent Position

Recruitment Pro Tip

Highlight your pre-sales technical experience, RFP/RFQ bidding support background, 4G/5G device testing expertise, and your bilingual proficiency in English and Turkish in your CV to immediately capture the recruiter’s attention.