Expert Operations & Delivery Engineer

Kron; Fatih; On-site; TRY 250,000 - 360,000; Full time

Job summary

Kron in Istanbul is seeking an Expert Operations & Delivery Engineer to join our İstanbul office. You will support Kron solutions for telecom operators and large enterprises, ensuring high-quality global system support with strong Linux/Unix and Java expertise.

Travel to client sites and collaboration with external vendors are expected. The role demands substantial troubleshooting, root-cause analysis, and the ability to work in a fast-paced 24/7 production environment, both independently and

Qualifications

• Bachelor’s degree or higher in Engineering, IT, or related field.
• 2+ years in enterprise system and software support with focus on Java log analysis, troubleshooting, and root cause investigation in production.
• Hands-on Linux/Unix environments knowledge, including Unix commands and bash scripting.
• Experience in Linux/Unix operating systems for system and application support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of estimating levels of effort and managing projects through to completion.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Excellent verbal and written communication skills.
• Willing to travel and spend periods at various sites.
• Experience communicating with external customers and 3rd party vendors.
• Self-motivated, adaptable, and able to approach problems from different perspectives.
• Ability to work independently as well as part of a team.
• Experience in a 24-7 production environment.
• Experience communicating with 3rd party vendors.

Responsibilities

• Supporting Kron solutions deployed to telecom operators and large enterprise customers to solve customer problems related to different products.
• Create and maintain a high standard of operational excellence in global systems support.
• Oversee the effectiveness and success of all system support services.
• Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
• Provide guidance and technical expertise on issues encountered within the systems.
• Establish and maintain effective communication with local and global customers and vendors.

Skills

Java

Log analysis

Troubleshooting

Root cause analysis

Linux/Unix

Shell scripting

Communication skills

Analytical thinking

Teamwork

Project management

Education

Bachelor’s degree or higher in Engineering, Information Technology, or related discipline

Tools

Unix commands

bash scripting

Database knowledge

Networking knowledge

Job description

We are looking for an Expert Operations & Delivery Engineer to be employed in our İstanbul office.

Duties And Responsibilities

• Supporting Kron solutions deployed in telecommunications operators & big enterprise customers to solve the customer problems related with different products.
• Create and maintain a high standard of operational excellence in global systems support.
• Oversee the effectiveness and success of all system support services
• Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
• Provide guidance and technical expertise on issues encountered within the systems.
• Establish and maintain effective communication with local and global customers and vendors.

Key Qualifications

• Must have Bachelor’s degree or higher in Engineering, Information Technology, or related discipline.
• 2+ years of enterprise system and software support experience with strong focus on java application log analysis, troubleshooting, and root cause investigation in production environments.
• Hands-on experience in Linux/Unix environments is required, including strong knowledge of Unix commands and bash scripting.
• Must have hands-on experience in Linux/Unix operating systems for system and application support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Knowledge of estimating levels of effort and managing projects through to completion.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Must have excellent verbal and written communication skills.
• Must be willing to travel and spend periods of time at various sites.
• Experience communicating and working with external customers and 3rd party vendors
• Self-motivated, adaptable, and able to approach problems from different perspectives.
• Ability to work independently as well as part of a team
• Experience working in a 24-7 Production environment
• Experience communicating with 3rd party vendors.

Preferred Experience (Alongside Core Requirements)

• Database knowledge/experience.
• Networking knowledge/experience.
• Prior experience working directly with telecom operators or large enterprise customers.