Store Supervisor – Aliée Istanbul

Ennismore; Fatih; On-site; TRY 70,000 - 110,000; Full time

Job summary

Aliée Istanbul, a premier luxury lifestyle destination, seeks a Store Supervisor to oversee daily operations of the store in Fatih. You will welcome guests, manage transactions, monitor stock, and ensure pristine visual presentation and high standards of service.

The role requires strong communication, sales skills, independence, attention to detail, and English proficiency; weekend and holiday shifts are expected; a genuine passion for luxury service is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Outstanding customer service and sales abilities.
• Ability to work independently and take ownership of store operations.
• Strong attention to detail and organizational skills.
• Willingness to work shifts, including weekends and holidays.
• Good command of English; other languages are advantageous.
• Professional appearance with a passion for luxury service.

Responsibilities

• Manage daily opening and closing of the store.
• Greet guests and provide a personalized, high-quality shopping experience.
• Handle sales transactions, payments, and cash procedures accurately.
• Monitor stock levels and ensure proper display and replenishment.
• Maintain cleanliness, organization, and visual presentation of the store.
• Track inventory movements and support regular stock counts.
• Prepare daily sales and operation reports as required.
• Address guest requests, feedback, and complaints professionally.
• Coordinate with hotel departments as needed.
• Ensure compliance with policies, procedures, and safety standards.
• Take ownership of day-to-day store operations and uphold high service standards.

Skills

Strong communication

Customer service

Independent ownership

Attention to detail

Shift work

English proficiency

Luxury service mindset

Job description

Aliée Istanbul is a unique luxury lifestyle destination, bringing together refined hospitality, gastronomy, culture, retail, and exceptional experiences in one inspiring setting.

We are looking for a passionate, detail-oriented, and highly motivated "Store Supervisor" to join our team and support the daily operations of our store at Aliée Istanbul.

Job Description

• Manage the daily opening and closing of the store.
• Welcome and assist guests, providing a personalized and high-quality shopping experience.
• Handle sales transactions, payments, and daily cash procedures accurately.
• Monitor stock levels and ensure products are properly displayed and replenished.
• Maintain the cleanliness, organization, and visual presentation of the store.
• Monitor inventory movements and support regular stock counts.
• Prepare daily sales and operational reports as required.
• Handle guest requests, feedback, and complaints in a professional manner.
• Coordinate with the relevant hotel departments when necessary.
• Ensure compliance with company policies, operational procedures, and health & safety standards.
• Take full ownership of the store's day-to-day operations and ensure a consistently high standard of service.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and sales skills.
• Ability to work independently and take full ownership of store operations.
• Strong attention to detail and organizational skills.
• Ability to work in shifts, including weekends and public holidays.
• Good command of English; additional languages are an advantage.
• Professional appearance and a genuine passion for luxury service.