Director of Revenue and Reservations

Mandarin Oriental Hotel Group Limited; Bodrum; On-site; TRY 500,000 - 800,000; Full time

Job summary

Mandarin Oriental Bodrum is seeking a senior Revenue Manager to lead the hotel's RM strategy, balancing inventory, pricing and demand to maximize revenues across Rooms, F&B and Spa.

The ideal candidate has at least five years of hotel revenue management experience at director or department-head level, strong analytical skills, and fluency in English. Proficiency in Excel, Word and PowerPoint is required, with experience on RM systems.

Qualifications

• College or university degree in business, mathematics or hospitality management.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Strong written and verbal communication skills in the English language.
• Strong mathematical and analytical skills.
• Able to multi-task.
• The ability to work well in a team environment.
• Experience with an automated and manual revenue management system.
• Five years hotel revenue management experience as a director or department head.

Responsibilities

• Ensure that the hotel and MOHG brand image is integrated into revenue decisions.
• Provide input into the different booking lead times of market segments for future control.
• Monitor and control the hotel's inventory daily by setting restrictions on the number of rooms that can be sold in each market segment.
• Update booking curve and history spreadsheets daily.
• Prepares month end reports for Executive Committee and General Manager.
• Participate in discussion to define rate scales, and ensure correct loading into system.
• Predict future demand and proactively set controls for managing demand and maximizing revenues in all revenue generating department.
• Provide input in selection process of other booking avenues and contracts to ensure required control mechanisms are available.
• Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels.
• Ensure customer retention is appropriately included in rate qualifiers.
• Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts.

Skills

Excel

PowerPoint

English communication

Analytical skills

Team player

Multi-tasking

Revenue management

Education

Hospitality/Business degree

Tools

Revenue management system

Job description

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Supporting Responsibilities

Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions in all areas of the hotel: Rooms, F&B and Spa (i.e.: Lost-it rates cannot dilute brand image)

Provide input into the different booking lead times of market segments to facilitate future control

Monitor and control the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment

Update booking curve and history spreadsheets daily

Prepares month end reports for Executive Committee and General Manager

Participate in discussion to define rate scales, and ensure correct loading into system

Predict future demand and proactively set controls for managing demand and maximizing revenues in all revenue generating department

Provide input in selection process of other booking avenues and contracts to ensure required control mechanisms are available

Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels

Ensure customer retention is appropriately included in rate qualifiers

Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts

Requirements

Mandatory

College or university degree in business, mathematics or hospitality management

Proficient in Microsoft Excel, Word and power Point

Strong written and verbal communication skills in the English language

Strong mathematical and analytical skills

Able to multi-task

The ability to work well in a team environment

Experience with an automated and manual revenue management system

Five years hotel revenue management experience as a director or department head

Desirable

Experience with a Global company, ideally at a resort location

Experience with an automated and manual revenue management system