Director of Housekeeping

Maxx Royal Resorts; Ege Bölgesi; On-site; TRY 1,000,000 - 1,500,000; Full time

Job summary

Maxx Royal Resorts is seeking a Director of Housekeeping to lead all housekeeping operations across guest rooms, public areas, laundry, linen, and uniforms. You will shape the department’s strategic direction, manage budgets, drive cost efficiency, and maintain the highest standards of cleanliness and guest satisfaction.

The role requires a strong track record in international luxury hotels, extensive leadership of large multicultural teams, and expertise in quality management, digitalization,

Qualifications

• Bachelor’s degree in Tourism and Hotel Management, Business Administration, or a related field.
• Minimum of 10 years of experience in Housekeeping management within international luxury hotels or resorts.
• At least five years in a senior Housekeeping leadership role at properties of similar scale and complexity.
• Proven experience in budget, capital expenditure, workforce, cost, and resource management.
• Strong leadership in managing large, multicultural teams and talent development.
• Ability to analyze operational data and translate insights into actions.
• Knowledge of quality management, process improvement, digitalization, and sustainability practices.
• Comprehensive experience in linen, laundry, inventory, procurement, and supplier management.
• In-depth knowledge of cleanliness, hygiene, OHS, and environmental standards.
• Advanced proficiency in English; knowledge of a second foreign language is an asset.
• Proficiency in Opera and Microsoft Office applications.
• Strong leadership, analytical thinking, planning, organizational, and decision-making skills.
• A strong focus on guest experience, service quality, and operational excellence.
• Experience in change management, crisis management, and cross-department coordination.

Responsibilities

• Define the Housekeeping department’s short-, medium-, and long-term objectives aligned with property goals and brand standards.
• Prepare annual operation plan, budget, CAPEX requirements, and workforce plan for Housekeeping.
• Monitor performance indicators and implement actions to improve efficiency, quality, and cost control.
• Ensure guest rooms, public areas, laundry, linen, and uniforms meet high standards consistently.
• Analyze workforce capacity and plan resources according to occupancy and seasonal needs.
• Review organizational structure and lead succession planning, talent development, and career paths.
• Oversee training and mentoring programs based on development needs of staff and managers.
• Develop innovative practices, tech solutions, and processes to elevate service quality.
• Analyze guest feedback and audits to identify improvements and sustainable solutions.
• Maintain hygiene, safety, and environmental standards; implement regular audits.
• Plan operational strategies for VIPs, events, high occupancy, and seasonal transitions.
• Manage linen, laundry, inventory, procurement, and supplier relationships.
• Monitor stock, consumption, loss, and damage for cost/resource control.
• Evaluate supplier performance on service quality, cost, and sustainability.
• Lead sustainability initiatives to reduce water, energy, chemicals, and textile use.
• Identify digitization opportunities to improve measurability and efficiency.
• Ensure compliance with health, safety, hygiene, environmental, and legal requirements.
• Proactively identify risks and establish business continuity plans.
• Present performance analyses and reports to senior management for decision making.
• Track industry trends to identify opportunities for improvement in luxury hospitality.

Skills

Leadership

Budget management

Cost control

Data analysis

Operational planning

Process improvement

Digitalization

Sustainability

Procurement & supplier management

OH&S knowledge

English proficiency

Opera

Microsoft Office

Change management

Crisis management

Cross-department coordination

Team leadership (multicultural)

Education

Bachelor’s degree in Tourism and Hotel Management

Tools

Opera

Microsoft Office

Job description

As the Director of Housekeeping, you will be responsible for shaping the property’s overall Housekeeping approach and managing all departmental operations in alignment with Maxx Royal’s luxury service culture, brand standards, and corporate objectives.

This role carries significant responsibility for ensuring that guest rooms, public areas, laundry, linen, and uniform operations are maintained to the highest standards of quality, cleanliness, and hygiene. It also encompasses the department’s long-term workforce planning, budget management, cost optimization, service quality development, and achievement of sustainability goals.

You will lead the Housekeeping organization, analyze the department’s operational and financial performance, develop initiatives to enhance efficiency, ensure the consistent delivery of quality standards, and lead projects designed to elevate the guest experience. Working closely with senior management and other departments, you will contribute to the property’s overall objectives and strengthen the reputation of the brand.

Key Responsibilities

• Define the Housekeeping department’s short-, medium-, and long-term objectives in alignment with the property’s overall goals and brand standards.
• Prepare the department’s annual operational plan, budget, capital expenditure requirements, and workforce plan.
• Monitor operational and financial performance indicators and develop actions to improve efficiency, quality, and cost management.
• Ensure that guest room, public area, laundry, linen, and uniform operations are managed effectively and sustainably.
• Analyze workforce capacity and conduct resource planning in line with occupancy levels, seasonal plans, and operational requirements.
• Regularly review the department’s organizational structure and lead succession planning, talent management, and career development processes.
• Monitor the performance of managers and team members and establish training and mentoring programs based on identified development needs.
• Develop innovative practices, technological solutions, and process improvement projects that enhance service quality and guest satisfaction.
• Analyze guest feedback, quality audits, and operational data to identify areas for improvement and implement sustainable solutions.
• Ensure that cleanliness, hygiene, and presentation standards consistently meet brand expectations and establish regular audit mechanisms.
• Prepare operational plans for VIP guests, special events, high-occupancy periods, and seasonal transitions.
• Analyze linen, uniform, equipment, chemical, and operating supply requirements and oversee procurement and supply processes.
• Monitor stock levels, product consumption rates, loss, and damage data to ensure effective cost and resource control.
• Evaluate supplier performance based on service quality, cost, and sustainability criteria.
• Lead sustainability initiatives aimed at reducing water, energy, chemical, and textile consumption.
• Assess digitalization and automation opportunities to improve the measurability and efficiency of departmental processes.
• Ensure compliance with occupational health and safety, hygiene, environmental, and legal requirements.
• Identify operational risks proactively and establish business continuity and crisis management plans.
• Present departmental performance analyses and reports to senior management to support informed decision-making.
• Monitor industry developments, emerging technologies, and luxury hospitality trends to identify applicable opportunities for improvement.

Qualifications

• Bachelor’s degree in Tourism and Hotel Management, Business Administration, or a related field.
• Minimum of 10 years of experience in Housekeeping management within international luxury hotels or resorts.
• At least five years of experience in a senior Housekeeping leadership role within properties of a similar scale and complexity.
• Proven experience in budget, capital expenditure, workforce, cost, and resource management.
• Strong leadership experience in managing large, multicultural teams and developing talent.
• Ability to analyze operational data and translate insights into concrete actions.
• Knowledge of quality management, process improvement, digitalization, and sustainability practices.
• Comprehensive experience in linen, laundry, inventory, procurement, and supplier management.
• In-depth knowledge of cleanliness, hygiene, occupational health and safety, and environmental standards.
• Advanced proficiency in English; knowledge of a second foreign language is an asset.
• Proficiency in Opera and Microsoft Office applications.
• Strong leadership, analytical thinking, planning, organizational, and decision-making skills.
• A strong focus on guest experience, service quality, and operational excellence.
• Demonstrated competence in change management, crisis management, and cross-departmental coordination.