IT Expert (ManageEngine) – On-Site, Levent İstanbul

Beakwise Inc.; Fatih; On-site; TRY 85,000 - 120,000; Full time

Job summary

Beakwise Inc. in İstanbul is seeking an IT Expert to own day-to-day reliability of IT systems, infrastructure, and end-user support on-site at the Levent client office. This is a full-time role embedded with the client's team and is not remote or hybrid.

You will focus on the ManageEngine product suite (ServiceDesk Plus, Endpoint Central, OpManager, ADManager Plus) along with Windows Active Directory and networking administration, providing L1–L3 support and driving incident resolution.

Qualifications

• 3+ years of hands-on IT support or systems administration experience.
• Hands-on experience with the ManageEngine suite (ServiceDesk Plus, Endpoint Central, OpManager, or ADManager Plus).
• Solid administration of Windows Server and Active Directory (users, groups, GPOs, DNS/DHCP).
• Good grasp of networking fundamentals (TCP/IP, DNS, VLANs, VPN, firewalls).
• Experience with endpoint management, patching, antivirus, and backup tooling.
• Strong troubleshooting, incident-handling, and end-user support skills.
• Able to work full-time on-site in Levent, İstanbul.
• Turkish is required (written and spoken).
• English is required (written and spoken).

Responsibilities

• Administer, configure, and optimize ManageEngine tools across ITSM, endpoint management, monitoring, and AD management.
• Provide L1–L3 support for end users, workstations, networks, and core IT services.
• Manage the user and device lifecycle through Active Directory and endpoint tooling.
• Monitor infrastructure health, respond to incidents, and drive root-cause resolution.
• Maintain IT asset inventory, patching, backups, and security baselines.
• Write and maintain runbooks, SLAs, and documentation, and improve service quality over time.
• Coordinate with vendors and the client's stakeholders to keep services reliable.

Skills

IT support

ManageEngine

Windows Server

Active Directory

Networking basics

Troubleshooting

End-user support

On-site work

Turkish & English

Tools

ManageEngine Suite

Job description

# IT Expert (ManageEngine) – On-Site, Levent İstanbul - Beakwise Careers## IT Expert (ManageEngine) – On-Site, Levent İstanbulClient Office – Levent, İstanbulFull-time3-6 Years of Experience## About This Role**About the role**We are hiring an experienced **IT Expert** to own the day-to-day reliability of IT systems, infrastructure, and end-user support.**This is a full-time, on-site position based at our client's office in Levent, İstanbul.** You will be embedded with the client's team and work from their premises — this is **not** a remote or hybrid role.The role has a strong focus on the **ManageEngine** product suite (such as ServiceDesk Plus, Endpoint Central, OpManager, and ADManager Plus), alongside core Windows, Active Directory, and networking administration.## Required Qualifications**Requirements (must have)*** **3+ years** of hands-on IT support or systems administration experience* **Hands-on experience with the ManageEngine suite** (for example ServiceDesk Plus, Endpoint Central, OpManager, or ADManager Plus)* Solid administration of **Windows Server and Active Directory** (users, groups, GPOs, DNS/DHCP)* Good grasp of networking fundamentals (TCP/IP, DNS, VLANs, VPN, firewalls)* Experience with endpoint management, patching, antivirus, and backup tooling* Strong troubleshooting, incident-handling, and end-user support skills* Able to work **full-time on-site in Levent, İstanbul*** **Turkish is required** (written and spoken)* **English is required** (written and spoken)**Big plus**Any of the below is a strong advantage:* ManageEngine certification or vendor training* ITIL foundation or formal service-management experience* Microsoft, Linux, or networking certifications (for example MCSA, MCSE, or CCNA)* Microsoft 365 and Entra ID (Azure AD) administration* Scripting for automation (PowerShell, Bash, or Python)* Experience supporting enterprise or client-facing environments## Key Responsibilities**What you'll do*** Administer, configure, and optimize **ManageEngine** tools across ITSM, endpoint management, monitoring, and AD management* Provide L1–L3 support for end users, workstations, networks, and core IT services* Manage the user and device lifecycle through Active Directory and endpoint tooling* Monitor infrastructure health, respond to incidents, and drive root-cause resolution* Maintain IT asset inventory, patching, backups, and security baselines* Write and maintain runbooks, SLAs, and documentation, and improve service quality over time* Coordinate with vendors and the client's stakeholders to keep services reliable## What We Offer**What we offer*** A stable, full-time role with clear scope and real ownership* Hands-on exposure to enterprise IT environments and the full ManageEngine stack* Training and certification support for your professional growth* A collaborative team and direct impact on service quality**How to apply**Please share your CV/resume and a short note on your IT systems and ManageEngine experience. Apply via our careers page — it is a short, simple form.*Beakwise is an equal opportunity employer. If you meet most of the requirements and you're excited about the role, apply anyway.*