Customer Technical Support Leader

Amcor; Konak; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Global working environment

Future oriented career opportunities

Annual bonus

Private health & life insurance

Education allowance

MultiSport Card

Social activities

Employee assistance program

Job summary

Amcor, a global leader in responsible packaging, seeks a Customer Technical Support Leader in Izmir, Turkey. You will manage quality and technical field operations for assigned customers, coordinate with departments, and drive corrective actions to ensure customer satisfaction.

You will engage in root cause analysis, preventive actions, and proactive collaboration across teams to deliver customer-oriented solutions and maintain high standards in production and support processes.

Qualifications

• Bachelor’s degree in engineering or related field
• 3+ years of experience in Quality, Production, Technical Support, or Continuous Improvement
• Fluent Turkish & English
• Proficient in MS Office applications
• Strong analytical problem-solving and strategic thinking
• Excellent communication and coordination skills
• Willing to travel domestically or internationally
• Valid B-class driving license

Responsibilities

• Manage and oversee all quality and technical field operations related to assigned customers.
• Coordinate with relevant departments to meet customer needs and requirements.
• Analyze and resolve customer complaints and technical requests with timely feedback.
• Facilitate root cause analysis and implement corrective actions for product/process quality non-conformities.
• Follow preventive actions to avoid existing or potential quality problems.
• Monitor customer specifications and communicate information to related teams.
• Establish and follow customer visit and technical contact plans; conduct visits when required.
• Follow production plans and identify potential quality issues early.
• Collaborate with all departments to develop customer-oriented solutions.

Skills

Turkish language

English language

Customer-oriented mindset

Strong teamwork

Initiative & proactive

Analytical problem-solving

Excellent communication

Coordination skills

Education

Bachelor’s degree (preferably in Engineering)

Tools

MS Office

Job description

Customer Technical Support Leader

Location: Izmir, TR, 35620

Department: Operations/Production/Manufacturing

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

QUALIFICATION

• Bachelor’s degree (preferably in Engineering)
• A minimum of 3 years of experience in Quality, Production, Technical Support, or Continuous Improvement is preferred
• Good command of both written and spoken Turkish & English
• Good command of MS Office applications
• Strong strategic thinking and analytical problem-solving skills
• Strong prioritization and results-oriented approach
• Excellent communication and coordination skills
• Customer-oriented mindset
• Strong team-working and collaboration skills
• Ability to take initiative and demonstrate a proactive approach within the area of responsibility
• No restriction to domestic or international travel
• Valid B-class driving license and active driving experience

Job Description

• Manage and oversee all quality and technical field operations related to assigned customers.
• Follow technical needs, expectations and requirements of customers and ensure effective coordination with relevant departments.
• Ensure that customer complaints and technical requests are analyzed and resolved in collaboration with the relevant departments, and that timely feedback is provided to the customer.
• Facilitate root cause analysis and the establishment of corrective actions for product and process quality non-conformities by using appropriate problem-solving techniques.
• Follow preventive actions to avoid existing or potential quality problems.
• Monitor customer specifications and communicate relevant information to the related teams.
• Establish and follow customer visit and technical contact plans and conduct visits when required.
• Follow production plans and contribute to the early identification and prevention of existing or potential quality problems.
• Work effectively and collaboratively with all relevant departments to develop customer-oriented solutions.

What We Offer

• Global working environment
• To be part of dynamic Quality Team
• Future oriented career opportunities in other Amcor plants all over the world
• Individual & professional development trainings
• Flexible working system
• 13 salaries per year
• Annual bonus
• Private health (includes children & spouse) & life insurance
• Bi-monthly shopping checks
• Employee assistance program
• MultiSport Card
• Social activities
• Education allowance
• Reward & recognition system

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube