Customer Technical Support Executive

OYAK Çimento; Seyhan; On-site; TRY 180,000 - 240,000; Full time

Job summary

OYAK Çimento is seeking a Customer Technical Support Executive to organize and manage technical support activities for international customers and domestic processes. The role includes developing product strategies, supporting pricing studies, and delivering technical briefings and training for new product launches.

The candidate should have a civil/chemical/materials engineering background with 7+ years in construction chemicals, cement, or concrete sectors, and strong English and Turkish

Qualifications

• Bachelor’s degree in Civil, Chemical, or Materials Engineering or a related field.
• Master’s degree or PhD is a strong advantage.
• Strong leadership and team management capabilities.
• Excellent written and spoken English and Turkish.

Responsibilities

• Organize and manage technical support activities for international customers and domestic clients.
• Conduct market research and analyses to enable product segmentation and positioning.
• Develop product strategies, assist in pricing studies, and support product development.
• Provide technical product briefings before and after sales and deliver training for new product launches.

Skills

Leadership

Analytical thinking

Communication skills

Client focus

English & Turkish

Education

Bachelor's in Civil/Chemical/Materials Eng

Master's or PhD preferred

Job description

As the capacity and market leader of the Turkish cement industry, OYAK Cement, which continues its activities in 7 factories and sales in 7 geographical regions, is a leading group that develops cement usage areas with the principles of efficiency, creativity, and profit orientation and plays an active role in the country's market.

OYAK Cement proudly carries its vision of "Türkiye's largest and most environment friendly cement brand" with a total production capacity of 12.6 million tons of clinker and 22.9 million tons of cement

We are looking for a Customer Technical Support Executive to join our team.

Job Description :

• Organize and manage technical support activities for international customers; provide support in technical processes for domestic customers.
• Conduct market research and customer analyses to enable product segmentation and positioning; develop and manage customer-focused projects.
• Develop product strategies, contribute to pricing studies, and support branded product development processes.
• Provide technical product briefings to customers before and after sales and offer guidance on product usage.
• Deliver training for new product launches—primarily powder-based construction chemicals—coordinate field applications, and evaluate results.
• Review customer product formulations and conduct optimization studies to offer high-quality and cost-effective solutions.
• Evaluate customer feedback in construction chemicals, parquet, pumice, aerated concrete, and ready-mixed concrete segments.
• Provide technical and field support within terminal customer feedback processes.
• Monitor and manage laboratory testing processes and ensure accurate evaluation of results.
• Prepare technical reports and present them to senior management and relevant business units.
• Participate in domestic and international seminars and conferences.
• Deliver quick and effective solutions to customer requests to enhance technical satisfaction.
• Contribute technically to new product development and R&D projects and support field applications.
• Ensure that technical support processes are carried out in accordance with quality, environmental, and occupational safety standards.
• Conduct customer visits to perform field observations, deliver technical training, and strengthen customer relationships

Qualifications

• Bachelor’s degree in Civil Engineering, Chemical Engineering, Materials Engineering, or related fields. A Master’s degree or PhD is a strong advantage.
• Minimum 7 years of experience in the dry-mix mortars, construction chemicals (tile adhesive,grout), cement, concrete (Field and lab tests ) sector.
• Strong background in customer technical support, field applications, and reporting.
• Strong leadership and team management skills.
• Analytical thinking and strategic decision-making capabilities.
• Excellent communication and customer relationship management.
• Solution-oriented with strong follow-up and result-driven approach.
• Excellent command of written and spoken English& Turkish