Customer Support Specialist — Fintech & Crypto Expert

Coderspace; Fatih; On-site; TRY 240,000 - 300,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Commuting support

S.O.S. leave (10 days)

Birthday leave

Language learning support

Personal development support

Well-being & health platform

Relocation allowance

Top-tier work equipment

Cultural events

Job summary

Paribu is hiring a Customer Support Associate Specialist in Istanbul to ensure compliant and user-friendly verification processes. You will respond to inquiries via phone and written channels, share product information, and collaborate with teams to improve services.

You’ll join a team that values learning, innovation, and well-being, with a focus on 24/7 support and continuous improvement. English proficiency is essential for daily interactions.

Qualifications

• Bachelor's degree in business administration, economics, communication, or a related field.
• At least 2 years of experience in customer-facing roles requiring direct communication with users.
• Experience in fintech, crypto, or financial services is a plus.
• An agile working style with strong adaptability to changing conditions.
• Willingness to learn and integrate AI-powered tools into your workflow.
• An analytical problem‑solving approach that delivers lasting solutions.
• A strong sense of ownership and willingness to take full responsibility for a request.
• Flexibility to step in wherever needed, regardless of channel (phone, written, etc.).
• Strong written and verbal communication skills, able to communicate clearly with both users and internal teams.
• Openness to feedback and a drive for continuous self‑improvement.
• Ability to adapt to a shift schedule and a 6‑day work week due to 24/7 customer support operations.
• Proficiency in written and spoken English

Responsibilities

• Provide timely and accurate responses to user inquiries via phone and written channels, in line with Paribu's service quality standards
• Share up-to-date product and service information with users and ensure clear, effective communication
• Collaborate with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
• Report recurring issues and request patterns to relevant teams to help drive product and process improvements
• Enhance overall customer experience through consistent communication quality and service efficiency
• Contribute to the development of the customer support function by participating in training activities and tracking feedback trends

Skills

Written communication

Verbal communication

English proficiency

Analytical thinking

Adaptability

Ownership mindset

AI tool adoption

Customer service

Multitasking

Education

Bachelor's degree in business administration, economics, communication, or a related field

Job description

Paribu is hiring a Customer Support Associate Specialist in Istanbul to ensure compliant and user-friendly verification processes. You will respond to inquiries via phone and written channels, share product information, and collaborate with teams to improve services.

You’ll join a team that values learning, innovation, and well-being, with a focus on 24/7 support and continuous improvement. English proficiency is essential for daily interactions.