Customer Support Responsible

INDASTEK Entegre Sistemler; Konak; On-site; TRY 180,000 - 240,000; Full time

Job summary

INDASTEK Entegre Systemler, based in Konak, Turkey, seeks a detail-oriented Operations/Office Coordinator to manage customer orders from placement to invoicing and to support daily office tasks. You will collaborate with sales, logistics, and finance to ensure smooth order flow and accurate records.

The role emphasizes strong organizational skills, basic MS Office proficiency, and the ability to handle confidential information while maintaining high customer satisfaction.

Qualifications

• New graduate or 1–2 years of experience in the similar field.

Responsibilities

• Manage & Coordinate customer orders from placement to invoicing through various channels, ensuring maximum customer satisfaction.
• Ensure an appropriate order flow in compliance with organizational policies.
• Manage the order process with the sales team and follow up closely.
• Handle related logistics including export and transit processes with the support of custom agency.
• Handle claims, investigate and take appropriate action including arranging the return of faulty or damaged items and the arranging of credit notes.
• Maintain accurate financial records for the business and report regularly.
• Save and distribute financial documents such as invoices, delivery notes, and receipts.
• Keep accounting records and organize documents in compliance with legal requirements.
• Organize and coordinate meetings, business events, and other related sales activities.
• Provide daily operational support for office-related tasks.
• Manage professional domains including office management, logistics, procurement, and maintenance in the scope of business needs.
• Proactively identifies and resolves executive needs
• Undertake efforts to reduce costs, improve quality, and decrease delivery times.

Skills

Communication skills

Planning

Organization

Multitasking

Confidential information handling

Team collaboration

Open-minded

English knowledge

Education

B.S. degree preferable

Tools

MS Word

MS Excel

PowerPoint

Job description

Company Name: INDASTEK Entegre Systemler

Employment Type: Full-time

About Us

INDASTEK Entegre Systemler is an official distributor / partner of Atlas Copco and eepos in Aegean Region which is acting as solution provider of General Industry

Mission

To provide efficient, professional support and highest standard of customer service securing highest internal & external customer satisfaction

Responsibilities

• Manage & Coordinate customer orders from placement to invoicing through various channels, ensuring maximum customer satisfaction.
• Ensure an appropriate order flow in compliance with organizational policies
• Manage the order process with the sales team and follow up closely
• Handle related logistics including export and transit processes with the support of custom agency
• Handle claims, investigate and take appropriate action including arranging the return of faulty or damaged items and the arranging of credit notes.
• Maintain accurate financial records for the business and report regularly.
• Save and distribute financial documents such as invoices, delivery notes, and receipts.
• Keep accounting records and organize documents in compliance with legal requirements
• Organize and coordinate meetings, business events, and other related sales activities.
• Provide daily operational support for office-related tasks.
• Manage professional domains including office management, logistics, procurement, and maintenance in the scope of business needs.
• Proactively identifies and resolves executive needs
• Undertake efforts to reduce costs, improve quality, and decrease delivery times.

Education

• B.S. degree is preferable

Experience

• New graduate or 1-2 years of experience in the similar field

Knowledge

• PC skill is a must (MS Word, MS Excel, and possibly Power point)
• Logistics knowledge is plus

Skill

• English knowledge is a plus

Personality attributes

• Strong communication skills, open approach to people
• Good planning and organizational skills.
• Able to handle multiple tasks to strict deadlines
• Ability to manage confidential information,
• Ability to cooperate and communicate with colleagues in all levels
• Open-minded personality with can-do approach

Behaviors

• Customer oriented