Customer Success Team Lead

GlassHouse Türkiye; Sarıyer; On-site; TRY 900,000 - 1,500,000; Full time

Job summary

GlassHouse Türkiye is seeking a senior Sales leader to manage renewals and growth for Managed Services and Cloud solutions across enterprise accounts. You will own renewal pipelines, forecast revenue, and drive upsell opportunities while coordinating with account managers, presales, technical, and delivery teams.

You will develop renewal strategies, protect relationships, negotiate contracts, and ensure profitable terms.

Qualifications

• Minimum of 15 years of sales experience, preferably in Managed Services, Cloud, IT infrastructure, or technology solutions.
• Proven track record managing enterprise and public sector accounts with renewals and growth experience.
• Strong understanding of Cloud and Managed Services, customer needs, and market opportunities.
• Proven experience in renewals, upselling, cross-selling, and contract expansion with strong commercial and negotiation skills.
• Strong leadership, people management, and stakeholder management skills.
• Proven ability to manage complex organizations, drive results, and resolve challenges.
• Strong analytical and commercial skills, with experience in forecasting, pipeline, renewals, pricing, contracts, and profitability.

Responsibilities

• Lead sales, account growth, renewal, and forecasting activities for Managed Services and Cloud solutions, achieving revenue, profitability, and retention targets.
• Develop and execute account and renewal strategies, driving contract renewals, expansion, and long-term customer retention.
• Lead and manage sales team members, setting objectives and driving revenue, renewal, and growth targets.
• Own the Managed Services and Cloud renewal pipeline, ensuring accurate forecasting, timely renewals, and effective account planning.
• Identify customer needs, challenges, and risks, proactively addressing roadblocks and protecting customer relationships.
• Oversee commercial aspects of renewals and expansion opportunities, including contract negotiations, pricing, profitability, and commercial terms.
• Understand customers’ technology landscape, business drivers, and strategic priorities to identify growth opportunities.
• Drive upsells and cross-sell opportunities across Managed Services, Cloud, infrastructure, and related technology solutions.
• Lead collaboration with GlassHouse Account Managers, Presales, Technical, and Delivery teams to ensure successful renewals and account growth.
• Build strategic relationships with key customers and partners while monitoring renewal performance, retention, and at-risk accounts.

Skills

Sales leadership

Enterprise accounts

Renewals

Upselling

Negotiation

Forecasting

Account management

Stakeholder management

Strategic partnerships

Commercial acumen

Job description

We support our customers in their digitalization journey with our deep technical expertise.

GlassHouse (and e& Enterprise owned company) has a rapidly growing business, and it has many opportunities with its dynamic & energetic environment. We have offices in İstanbul, Ankara, İzmir, Bursa, South Africa and Qatar.

Responsibilities

• Lead sales, account growth, renewal, and forecasting activities for Managed Services and Cloud solutions, achieving revenue, profitability, and retention targets.


• Develop and execute account and renewal strategies, driving contract renewals, expansion, and long-term customer retention.


• Lead and manage sales team members, setting objectives and driving revenue, renewal, and growth targets.


• Own the Managed Services and Cloud renewal pipeline, ensuring accurate forecasting, timely renewals, and effective account planning.


• Identify customer needs, challenges, and risks, proactively addressing roadblocks and protecting customer relationships.


• Oversee commercial aspects of renewals and expansion opportunities, including contract negotiations, pricing, profitability, and commercial terms.


• Understand customers’ technology landscape, business drivers, and strategic priorities to identify growth opportunities.


• Drive upsells and cross-sell opportunities across Managed Services, Cloud, infrastructure, and related technology solutions.


• Lead collaboration with GlassHouse Account Managers, Presales, Technical, and Delivery teams to ensure successful renewals and account growth.


• Build strategic relationships with key customers and partners while monitoring renewal performance, retention, and at-risk accounts.

Qualifications

• Minimum 15 years of sales experience, preferably within Managed Services, Cloud, IT infrastructure, or technology solutions.


• Proven experience managing enterprise and public sector accounts, with a track record in Managed Services and Cloud renewals and growth.


• Strong understanding of Cloud and Managed Services, customer needs, and market opportunities.


• Proven experience in renewals, upselling, cross-selling, and contract expansion, with strong commercial and negotiation skills.


• Strong leadership, people management, and stakeholder management skills.


• Proven ability to manage complex organizations, drive results, and resolve challenges.


• Strong analytical and commercial skills, with experience in forecasting, pipeline, renewals, pricing, contracts, and profitability.