Customer Success Specialist: Impact-Driven Support Pro

HubX; Fatih; Hybrid; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Daily essentials: commuting and meal

MacBook and welcome kit

Private medical insurance

Gym reimbursement

Pet-friendly office

Office snacks and coffee

Learning budget and Cambly sessions

Team events and All Hands

X Culture and clubs

HubX app memberships

Birthday leave and voucher

Job summary

HubX is looking for a Customer Success Specialist to join the Next studio. You will manage customer interactions, resolve issues, and work closely with Product, QA, Marketing to improve the experience across our popular mobile apps used by millions worldwide.

The role emphasizes proactive problem solving, strong communication in English, and a data-driven approach to improve support journeys. A fast-paced, collaborative environment with growth opportunities awaits.

Qualifications

• Strong troubleshooting, root cause analysis, and problem solving skills.

Responsibilities

• Manage dispute and refund operations.
• Handle trouble tickets via internal system.
• Craft thoughtful responses to customer comments in app stores.
• Respond to customer emails with clarity and professionalism.
• Analyze store reviews to extract insights.
• Collaborate with Product, QA, Marketing to improve the customer experience.
• Perform daily app tests and report findings clearly.
• Analyze customer emails and reviews to identify trends.
• Contribute to development of the customer experience and support journey.

Skills

Customer empathy

Problem solving

Communication skills

Time management

Data analysis

Tools

Intercom

JIRA

Excel

Stripe

Job description

HubX is looking for a Customer Success Specialist to join the Next studio. You will manage customer interactions, resolve issues, and work closely with Product, QA, Marketing to improve the experience across our popular mobile apps used by millions worldwide.

The role emphasizes proactive problem solving, strong communication in English, and a data-driven approach to improve support journeys. A fast-paced, collaborative environment with growth opportunities awaits.