Customer Success Specialist - Next

HubX Inc.; Fatih; On-site; TRY 140,000 - 210,000; Full time

Benefits offered by this job

MacBook provided

Private medical insurance

Gym reimbursement

Modern office in Istanbul / Izmir

All-hands events

Job summary

HubX Inc. is seeking a talented Customer Success Specialist to join our Next studio and help millions of users worldwide. You will manage disputes, respond to feedback, analyze store reviews, and collaborate with Product, QA, and Marketing to improve the customer journey.

We value ownership, rapid learning, and a proactive mindset in a fast-paced, global environment with cross-functional teams and a strong emphasis on data-driven decisions.

Qualifications

• Experience in customer success with focus on user satisfaction and retention.
• Strong ability to analyze feedback and translate into actionable improvements.
• Excellent written and verbal communication with a customer-first mindset.

Responsibilities

• Manage dispute and refund operations effectively and efficiently.
• Handle trouble tickets via internal ticketing system.
• Respond to customer comments and emails with clarity and professionalism.
• Conduct in-depth analysis of store reviews to extract insights.
• Collaborate with Product, QA, Marketing and other stakeholders.
• Perform daily app tests and report findings in a structured manner.
• Identify trends in customer emails and reviews to drive improvements.
• Contribute to development of customer experience and support journey.

Skills

Customer success

Troubleshooting

Communication

Data analysis

KPIs

English

Tools

Intercom

JIRA

Stripe

Excel

Job description

AtHubX we build mobile apps, used and loved by millions all around the world.

We have a track record of building and growing mobile apps on various verticals that have reached over 400 million users across 6 continents and 190+ countries.

We are looking for a talented"Customer Success Specialist”for the "Next” to join our energetic and highly motivated team.

As a talented"Customer Success Specialist” you have plenty of opportunities at your fingertips. So, why should HubX be your next move? We offer you an opportunity to make a huge impact in the lives of millions of users through our products, and even the mobile app industry at large in the next years to come.Ownership is at the core of how we work. From day one, you’re trusted with real responsibility. Together with your team, you’re free to choose a direction, experiment boldly, fail fast, learn, and turn the next idea into something even better.

We operate through 7 independent studios, each focused on building and scaling its own products with full end-to-end ownership. This studio model empowers small, cross-functional teams to move fast, make decisions autonomously, and turn ideas into global products.

Next

Next reimagines how ideas take shape. Through apps like Davinci, Tattoo AI, Wiser and Betterspeak, we build thoughtful, elegant tools and experiences that turn creativity into reality; whether as a visual or a new way of thinking. Every detail is designed to feel seamless yet empowering, helping you create with clarity, joy and control.

X Culture: Do What You Love

At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our#XCultureis more than just a workplace ethos; it's a lifestyle. We believe passion drives success. Do What You Love isn’t just a motto; it's the foundation of our work.

Some Of Your Responsibilities:

• Manage dispute and refund operations effectively and efficiently.
• Managing trouble tickets via our internal ticketing system.
• Craft thoughtful and relevant responses to customer comments in app stores.
• Respond to customer emails with clarity and professionalism.
• Conduct in-depth analysis of store reviews to extract actionable insights.
• Collaborate closely with stakeholders (Product Managers, QA, Marketing, etc.) through regular meetings and shared insights to foster a cooperative environment.
• Perform daily app tests and report findings in a structured manner.
• Regularly analyze and report on customer emails and reviews to identify trends and areas for improvement.
• Contribute to the development and continuous improvement of the customer experience and support journey.

What We Look For:

• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Experience with tools such as Intercom, JIRA, Stripe, and Excel is a strong plus.
• A customer-first mindset with the ability to empathize deeply with users' experiences.
• Excellent verbal communication skills with a friendly, patient, and professional phone manner.
• Outstanding written communication skills, with the ability to quickly write clear and concise responses.
• Self-motivated individual who thrives both independently and as part of a team, always seeking to grow and improve.
• Comfortable working in a fast-paced, rapidly evolving environment with shifting priorities.
• Strong time management skills and the ability to prioritize effectively.
• Proactive and self-starting attitude with a proven ability to deliver results with minimal supervision.
• Solid reporting and data analysis capabilities.
• Experience working with KPIs and performance metrics.
• Excellent command of the English language, both written and spoken.

The perks and benefits of working with us

We would like you to focus on what you do best, we take care of the rest.

• Daily essentials:We provide commuting and meal support to make your workday easier.
• A brand new MacBook and a designed welcome kit.
• Wellbeing: We support your overall wellbeing with private medical insurance (TSS), HPV vaccination, Heltia membership, and for our women teammates critical women’s health coverage, and annual Beije membership.
• Gym Reimbursement:We support annual gym membership because we want you to be in tip-top shape psychically and mentally.
• A unique and top-notch office:Whether you're based in the heart of Istanbul's vibrant Maslak district or enjoying panoramic sunset views from the tallest building in Izmir, you'll work in thoughtfully designed spaces built for creativity and collaboration. Our office is also pet-friendly, because we believe great workdays include our furry friends too.
• Office fuel: Unlimited coffee from XPresso, a fully stocked kitchen with breakfast and snacks throughout the day, and our HubX Breakfast Club, where we come together regularly to start the day with good food and even better conversations.
• Learning & development: We support your continuous learning with an education budget and weekly Cambly speaking sessions.
• Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours. Curious about our vibe? Take a look at our Instagram!
• Strong company culture: Our approach is built on open communication and teamwork, strengthened by our #XCulture and community-driven X clubs that bring people together around shared interests.
• X Community discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community.
• HubX app memberships:As a HubX teammate, you enjoycomplimentary premium access to HubX apps, so you can experience and benefit from the products we build every day.
• Birthday perks:to celebrate you, we offera dedicated birthday leave along with abirthday gift voucher, so you can enjoy your special day your way.

The Recruiting Process

At HubX, we value transparency and efficiency. Here’s a glimpse into our streamlined recruitment process:

• Application Submission: Apply by submitting your CV, LinkedIn profile, or a brief introduction about yourself.
• People & Culture Interview: Engage in a conversation with our People & Culture team to discuss your background, aspirations, and how we align with each other’s goals.
• Case Study Assignment: Showcase your skills through a practical task related to the role.
• Technical Interview: Meet with your potential team lead for an in-depth review of your case study and technical expertise.
• Welcome Aboard!: If all goes well, we’re excited to extend an offer and welcome you to the team.

Your personal data collected through your job applications will be processed by HubX in accordance with the Personal Data Protection Law No. 6698 ("KVKK") for the recruitment and evaluation. To review our data protection informing: Link .

We’ve been recognized as one of the top startups on the Türkiye LinkedIn Top Startups List.

Hiring Process

HR
Interview

Let's talk about your experience & expectations. What can we achieve together?

Technical
Interview

We might send you a task to solve and you will meet with a future teammate to go over the case.

A final interview with the executive team to see if we're all on the same page

Welcome
Aboard!

You are now part of the team! Let’s celebrate it together.