Customer Service, Team Lead

DSV Road GmbH; Fatih; On-site; TRY 400,000 - 700,000; Full time

Job summary

DSV Road GmbH in Istanbul seeks a proactive manager to oversee road freight logistics operations, ensuring efficiency and alignment with company standards. You will lead teams, optimize processes, and drive customer satisfaction.

Candidate should have 4–5 years of road freight experience, strong English skills (German a plus), and proven leadership. The role requires excellent planning, communication, and willingness to travel domestically as needed.

Qualifications

• 4–5 years of experience in road freight logistics operations.
• Good command of English; German is an advantage.
• Proven team leadership experience.
• Strong communication and interpersonal skills.
• Solution-oriented and results-driven.
• Strong planning and organizational skills.
• Able to work flexible hours.
• No restrictions on domestic travel.
• Military service completed (for male candidates).
• Proficient in Microsoft Office.
• Customer Service experience is preferred.
• Residing in Istanbul.

Responsibilities

• Ensure efficient and effective execution of road freight logistics operations in line with company standards.
• Manage and continuously improve operational processes.
• Maximize customer satisfaction and enhance operational efficiency.

Skills

Team leadership

Communication

Planning

Organizational skills

Flexible hours

Customer service

English

Tools

Microsoft Office

Job description

Responsible for ensuring the efficient and effective execution of road freight logistics operations in line with company standards, managing and continuously improving operational processes, maximizing customer satisfaction, and enhancing operational efficiency.

• Residing in Istanbul.
• 4-5 years of experience in road freight logistics operations preferred.
• Good command of English; German is an advantage.
• Proven team leadership experience.
• Strong communication and interpersonal skills.
• Solution-oriented and results-driven.
• Strong planning and organizational skills.
• Able to work flexible hours.
• No restrictions on domestic travel.
• Proficient in Microsoft Office.
• Customer Service experience is preferred.
• Military service completed (for male candidates).