Customer Service Specialist eCommerce

SYVO; Fatih; Presencial; TRY 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Friendly environment

Career growth

Performance incentives

Descripción de la vacante

SYVO is seeking a Client Support Specialist to serve as the main point of contact for clients. This role involves managing communication, handling client requests, and coordinating with internal teams to deliver a smooth client experience.

You will be the primary liaison, track tasks using project management tools, and ensure updates are clear, timely, and professional, with opportunities for growth and performance-based incentives.

Formación

• Fluent in English, both written and spoken.
• Excep­tional communication and organizational skills are required.
• Experience in customer service or client management is preferred.
• Proficiency in Excel for tracking and reporting is essential.
• Experience with project management tools (e.g., Jira) is a plus.
• Basic understanding of HTML/CSS is beneficial.
• Working knowledge of Photoshop or Figma is advantageous.
• Experience with Zendesk is a plus.
• Familiarity with Google Analytics is a plus.

Responsabilidades

• Act as the primary contact for assigned clients.
• Communicate with clients to understand and manage their requests.
• Complete updates or changes directly when possible.
• Coordinate with other departments for requests requiring additional support.
• Track and manage client tasks using project management tools.
• Ensure all client interactions are clear, timely, and professional.

Conocimientos

Fluent in English

Communication skills

Organizational skills

Customer service experience

Client management experience

Project management

Excel proficiency

HTML/CSS basics

Photoshop or Figma

Zendesk experience

Google Analytics familiarity

Herramientas

Jira

Excel

Photoshop

Figma

Zendesk

Google Analytics

Descripción del empleo

SYVO is looking for aClient Support Specialistto serve as the main point of contact for clients. This role involves managing communication, handling client requests, and collaborating with internal departments to ensure a smooth and efficient client experience.

Responsibilities

• Act as the primary contact for assigned clients.
• Communicate with clients to understand and manage their requests.
• Complete updates or changes directly when possible.
• Coordinate with other departments for requests requiring additional support.
• Track and manage client tasks using project management tools.
• Ensure all client interactions are clear, timely, and professional.

Requirements

• Fluent inEnglish, both written and spoken.
• Excellent communication and organizational skills.
• Experience incustomer serviceorclient management.
• Proficiency inExcelfor tracking, reporting, and client inventory management.
• Experience withproject management tools(e.g., Jira).
• Basic understanding ofHTML/CSS.
• Working knowledge ofPhotoshoporFigma.
• Experience withZendeskis a plus.
• Familiarity withGoogle Analyticsis a plus.

About the Role

This position combines client communication with practical support and task coordination. You’ll be responsible for ensuring client requests are completed accurately - whether by making updates yourself or by working with the appropriate team.

What We Offer

• Friendly, collaborative working environment.
• Opportunities for professional growth and skill development.
• Additional benefits and performance-based incentives.