eCommerce Client Success Specialist

SYVO; Fatih; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Friendly environment

Career growth

Performance incentives

Job summary

SYVO is seeking a Client Support Specialist to serve as the main point of contact for clients. This role involves managing communication, handling client requests, and coordinating with internal teams to deliver a smooth client experience.

You will be the primary liaison, track tasks using project management tools, and ensure updates are clear, timely, and professional, with opportunities for growth and performance-based incentives.

Qualifications

• Fluent in English, both written and spoken.
• Excep­tional communication and organizational skills are required.
• Experience in customer service or client management is preferred.
• Proficiency in Excel for tracking and reporting is essential.
• Experience with project management tools (e.g., Jira) is a plus.
• Basic understanding of HTML/CSS is beneficial.
• Working knowledge of Photoshop or Figma is advantageous.
• Experience with Zendesk is a plus.
• Familiarity with Google Analytics is a plus.

Responsibilities

• Act as the primary contact for assigned clients.
• Communicate with clients to understand and manage their requests.
• Complete updates or changes directly when possible.
• Coordinate with other departments for requests requiring additional support.
• Track and manage client tasks using project management tools.
• Ensure all client interactions are clear, timely, and professional.

Skills

Fluent in English

Communication skills

Organizational skills

Customer service experience

Client management experience

Project management

Excel proficiency

HTML/CSS basics

Photoshop or Figma

Zendesk experience

Google Analytics familiarity

Tools

Jira

Excel

Photoshop

Figma

Zendesk

Google Analytics

Job description

SYVO is seeking a Client Support Specialist to serve as the main point of contact for clients. This role involves managing communication, handling client requests, and coordinating with internal teams to deliver a smooth client experience.

You will be the primary liaison, track tasks using project management tools, and ensure updates are clear, timely, and professional, with opportunities for growth and performance-based incentives.