Customer Service Specialist

TRUGUARD | Desi Kimya; Fatih; On-site; TRY 180,000 - 260,000; Full time

Job summary

Desi | TRUGUARD in Istanbul seeks a proactive Customer Service Specialist to support international customer service and export operations, with a focus on coordinating UK activities. The role involves managing orders from entry to delivery and maintaining strong customer relationships.

Ideal candidates have 3–5 years in customer service or export operations, English proficiency for meetings and correspondence, and familiarity with export procedures and ERP/CRM systems.

Qualifications

• Bachelor's degree in international trade, logistics, business administration, or related field.
• 3–5 years of experience in customer service, export operations or international order management.
• Excellent written and spoken English, with the ability to independently manage business correspondence and participate in meetings.

Responsibilities

• Manage international customer orders from entry to final delivery.
• Communicate with customers about orders, lead times, shipments and delivery schedules.
• Coordinate daily activities and communicate with the UK operations team.
• Assist in preparing export documentation (invoices, packing lists, shipping documents).
• Monitor orders, schedules and delivery dates to ensure smooth operations.
• Coordinate with freight forwarders, transport companies and stakeholders.
• Identify delays and communicate risks; support timely resolution.
• Keep order/stock/delivery data current in systems; support reporting.
• Contribute to initiatives improving customer satisfaction and efficiency.

Skills

Excellent written and spoken English

Strong communication skills

Organisational skills

Problem-solving

Attention to detail

MS Office

ERP/CRM systems

Education

Bachelor's degree in International Trade, Logistics, Business Administration or related field

Tools

ERP systems

CRM systems

MS Office

Job description

At Desi | TRUGUARD, we are looking for a proactive and detail-oriented Customer Service Specialist to join our team in Istanbul and support our international customer service and export operations, with a particular focus on coordinating our UK operations.

This is an exciting opportunity for someone who enjoys working in an international business environment, building strong customer relationships and coordinating operational processes from order placement through to delivery.

If you have strong communication and organisational skills, a solution-oriented mindset and a passion for delivering excellent customer service, we would love to hear from you!

Key Responsibilities

• Manage international customer orders from order entry and order confirmation through to final delivery.
• Communicate with customers regarding orders, lead times, shipments and delivery schedules.
• Coordinate daily activities and maintain effective communication with our UK operations team.
• Support the preparation and verification of export documentation, including commercial invoices, packing lists and other shipping documents.
• Monitor supplier orders, production schedules and delivery dates to ensure smooth operations.
• Coordinate with freight forwarders, transport companies and other relevant stakeholders.
• Monitor potential delays and operational issues, proactively communicate any risks and support timely resolution.
• Maintain accurate and up-to-date order, stock and delivery information in company systems.
• Support operational reporting and performance monitoring.
• Contribute to initiatives aimed at improving customer satisfaction and enhancing operational efficiency.

Qualifications and Requirements

• Bachelor's degree in International Trade, Logistics, Business Administration, Foreign Trade or a related field.
• Preferably 3-5 years of experience in customer service, export operations or international order management.
• Excellent written and spoken English, with the ability to independently manage business correspondence and participate in meetings.
• Knowledge of export operations, international shipping processes and foreign trade documentation.
• Familiarity with Incoterms and basic customs procedures.
• Proficiency in MS Office applications.
• Familiarity with ERP and CRM systems.
• Strong planning, organisational and time-management skills.
• A detail-oriented, accurate and systematic approach to work.
• Strong problem-solving skills, with a proactive and solution-focused mindset.
• Excellent communication skills and the ability to collaborate effectively with teams across different countries.
• A willingness to learn and develop professionally.

Preferred Qualifications

• Experience working with the UK or other European markets.
• Previous experience in international customer service and order management.
• Basic knowledge of UK export procedures.
• Previous experience using ERP and CRM systems.

Why Join Desi | TRUGUARD?

You will have the opportunity to work closely with international teams, use your English skills in your day-to-day work and contribute to the smooth execution of international customer orders and export operations.

If you are ready to take the next step in your career and become part of our team, we look forward to receiving your application!