Customer Quality Engineer

PHINIA Inc.; Konak; On-site; TRY 420,000 - 540,000; Full time

Job summary

PHINIA is seeking a Customer Quality Engineer in Izmir, Turkey, to manage OEM customer complaints, containment, and 8D processes. You will track CAPAs, support APQP/P-FMEA activities, and ensure adherence to IATF16949/VDA6.3 standards while coordinating audits and continuous improvement initiatives.

The role requires a Mechanical/Industrial/Chemical/Automotive engineering degree, fluent English, and at least 2 years in automotive quality with exposure to OEM portals and problem-solving tools.

Qualifications

• Graduated in Mechanical, Industrial, Chemical or Automotive engineering.
• Minimum 2 years in quality roles supporting OEMs in automotive.
• Knowledge of CSR requirements.
• Experience with OEM portals.
• Experience with 5-Why, Fishbone, and 8D problem-solving.
• Familiarity with IATF16949, VDA6.3 basics; PPAP/APQP/FMEA/Control Plan/SPC/MSA.

Responsibilities

• Manage customer complaints and warranty processes for OEMs.
• Perform containment, root cause analysis and 8D report updates.
• Track effectiveness of corrective and preventive actions.
• Coordinate 3rd party containment activities when needed.
• Support change/deviation communication with customers.
• Ensure on-time PPAP submission and related documentation.
• Assist internal and customer audits.
• Contribute to quality KPI achievement.

Skills

Fluent English

OEM Portals

8D Problem Solving

5-Why Analysis

Fishbone Diagram

IATF16949 Knowledge

PPAP/APQP Knowledge

FMEA

Control Plans

MS Office

CSR Knowledge

Education

Engineering degree (Mechanical/Industrial/Chemical/Automotive)

Tools

PPAP

APQP

FMEA

Control Plan

SPC

MSA

IATF16949 basics

Job description

## Customer Quality EngineerApply: Izmir - Turkey: Full time: Posted Today: R2026-0752## **ABOUT US** **PHINIA:** Advancing sustainability today, powering a cleaner tomorrow. PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI, DELCO REMY, and HARTRIDGETM. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More**JOB PURPOSE**Join our team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation.Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiplemarkets, PHINIA is the place to be.**KEY RESPONSIBILITIES****KEY RESPONSIBILITIES**· Managing Customer complaints 0 km/warranty for OEM (Containment, Root Cause Analysis following with 8D report preparation and update of customer/internal portals)· Tracking the effectiveness of implemented Corrective & Preventive actions· Initiating/tracking the 3rd party containment activities when required· Supporting operational functions about Customer Communication of change/deviation request processes· Managing On-time PPAP submission (well understanding of customer PPAP requirements and coordinating the relevant functions)· Supporting required preparations for Internal / Customer Audits· Internal auditing based on IATF 16949 or VDA 6.3 requirements· Supporting APQP process (pre-series)· Supporting P-FMEA/R-FMEA process· Support to achieve quality KPIs **QUALIFICATIONS**· Graduated from Mechanical, Industrial, Chemical or Automotive Engineering· Fluency in English· Minimum 2 years of experience in Quality field to support OEMs in automotive industry· Have a knowledge of Customer Specific Requirements (CSR)· Experience with active use of OEM portals· User experience with problem-solving tools 5-WHY, fishbone, 8D etc.· Have a good command of automotive quality system requirements (IATF16949, VDA6.3; certification +)· Knowledge of IATF 16949 basic tools (PPAP, APQP, FMEA, Control Plan, SPC, MSA)· Preferably knowledge of applicable continuous improvement tools like 6 Sigma, Shainin, Kaizen etc.· MS Office proficiency· Dynamic and compatible with teamwork; strong communication, planning and organization skills**EQUAL EMPLOYMENT OPPORTUNITY** PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. **VISA SPONSORSHIP** For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.