Customer Care Training Lead: Onboarding & Development

Quince; Uşak; On-site; TRY 2,495,840 - 2,703,827; Full time

Job summary

A retail and technology company in Uşak is seeking a high-energy Training Instructor to support onboarding and training for Customer Care. The ideal candidate will have over 3 years of experience in training development and a strong background in customer service. Responsibilities include coordinating onboarding processes, conducting training sessions, and continuously improving training materials based on performance data.

Qualifications

• 3+ years of experience in Training/Learning development.
• Experience delivering training to diverse audiences.
• Willingness to work different shifts as needed.

Responsibilities

• Coordinate New Hire on-boarding documentation.
• Support New Hire Training through leading learning sessions.
• Conduct weekly quality audits and knowledge checks.

Skills

Training Development

Customer Service

Problem Solving

Data Utilization

Education

Bachelor’s Degree

Tools

Various Learning Modalities

Computer Proficiency

Job description

A retail and technology company in Uşak is seeking a high-energy Training Instructor to support onboarding and training for Customer Care. The ideal candidate will have over 3 years of experience in training development and a strong background in customer service. Responsibilities include coordinating onboarding processes, conducting training sessions, and continuously improving training materials based on performance data.