Customer and Process Quality Consultant (Fixed-Term Contract)

BorgWarner; Konak; On-site; TRY 60,000 - 90,000; Full time

Job summary

BorgWarner in Turkey seeks a Plant Quality Engineer on a 6-month fixed-term contract to optimize processes and boost customer satisfaction. You will own process quality KPIs and drive CAPA actions with cross-functional teams.

You will perform statistical analysis with Minitab, support PFMEA updates, and lead customer quality initiatives, ensuring accurate data-driven decisions in a fast-paced environment, and ensure PFMEA driven improvements are sustained through regular reviews.

Qualifications

• Degree in Engineering or related field.
• 5+ years in Plant Quality or Customer Quality roles.
• Hands-on statistical analysis experience.
• Knowledge of FMEA, MSA, SPC, APQP and PPAP.
• Excellent communication in English; Turkish a plus.

Responsibilities

• Own process quality improvements and CAPA execution with cross-functional teams.
• Lead PFMEA updates with Manufacturing.
• Drive customer quality initiatives and 8D responses.
• Coordinate customer requalification tests per audit plan.
• Ensure quality data is analyzed and reported.

Skills

Quality Assurance

Statistical Analysis

Minitab

Bilingual Eng/Turkish

Education

Engineering degree

Tools

Minitab

MS Excel

Job description

To maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.This role is a 6-month fixed-term contract.Key responsibilitiesProcess quality;Scrap and FTP KPI owner – follow-up and actionsEnsure that internal quality issues are resolved in a timely manner together with other teams in the plantImplement CAPA for internal quality issuesWork on continuous improvements by collecting and analyzing quality dataStatistical analysisResponsible for ensuring PFMEA is up to date with support from Manufacturing teamResponsible to lead MSA and Capability topicsEnsure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibilityCustomer quality;Assure customer specific requirements are satisfied in the Business Management SystemUnderstand and ensure compliance with customer needs and requirements to develop effective quality control processesLeader of Customer ClaimCustomer Incident KPI owner - follow-up and actions.Customer PPM KPI owner - follow-up and actions.8D answering time to customer KPI owner - follow-up and actions.Support Change Management with changes/deviationsEnsure that customer portals are updated accordingly and in a timely mannerResponsible for planning, organizing, and executing customer requalification tests in accordance with the audit planEducation & ExperienceDegree in Engineering5 or more years of experience as Plant Quality and/or Customer Quality fieldsHands-on experience with statistical analysisIn-depth understanding of technical documentationGreat attention to detail and problem-solving abilitiesGood analytical skillsExcellent numerical skills and understanding of data analysis/statistical methodsAdditional certification in Quality Assurance (is a plus)Minitab user (is a plus)Outstanding communication skillsFluent in English and Turkish (minimum B2)Knowledge in FMEA, MSA, SPC, APQP and PPAP-Internal Use Only: SalaryGlobal Terms of Use and Privacy StatementCarefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.