Customer and Process Quality Consultant (Fixed-Term Contract)

BorgWarner; Konak; On-site; TRY 223,000 - 357,000; Full time

Job summary

BorgWarner is seeking a Plant Quality professional for a 6-month fixed-term contract in Turkey to maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency and customer satisfaction. The role requires an Engineering degree, 5+ years in plant/customer quality, and strong data analysis skills.

You will lead CAPAs, PFMEA updates, MSAs, and customer-related initiatives while ensuring environment, health, safety, and quality compliance.

Qualifications

• Degree in Engineering.
• 5+ years of experience in Plant Quality and/or Customer Quality.
• Hands-on experience with statistical analysis.
• In-depth understanding of technical documentation.
• Excellent numerical and data-analysis skills.
• Additional certification in Quality Assurance (a plus).
• Minitab user (a plus).
• Outstanding communication skills.
• Fluent in English and Turkish (minimum B2).
• Knowledge in FMEA, MSA, SPC, APQP and PPAP.

Responsibilities

• Process quality; Scrap and FTP KPI owner – follow-up and actions.
• Ensure internal quality issues are resolved in a timely manner with other plant teams.
• Implement CAPA for internal quality issues.
• Work on continuous improvements by collecting and analyzing quality data.
• Statistical analysis.
• PFMEA updates with Manufacturing support.
• Lead MSA and Capability topics.
• Ensure compliance with EH&S standards and safety practices in line with responsibility.
• Assure customer specific requirements are satisfied in the Business Management System.
• Understand and ensure compliance with customer needs to develop effective quality control processes.
• Leader of Customer Claim.
• Customer Incident KPI owner - follow-up and actions.
• Customer PPM KPI owner - follow-up and actions.
• 8D responses to customer KPI owner - follow-up and actions.
• Support Change Management with changes/deviations.
• Update customer portals in a timely manner.
• Plan, organize, and execute customer requalification tests per audit plan.

Skills

Statistical analysis

Analytical skills

Attention to detail

Communication skills

Bilingual English Turkish

Problem solving

Education

Engineering degree

Quality Assurance certification

Tools

Minitab

Job description

Tomaintainhigh standardsin customer processes and quality,focusingonoptimizingprocedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.

This role is a 6-month fixed-term contract.

**Key responsibilities**

Process quality;

• Scrap and FTP KPI owner – follow-up and actions

• Ensure that internal quality issues are resolvedin a timely mannertogether with other teams in the plant

• Implement CAPA for internal quality issues

• Work on continuous improvements by collecting and analyzing quality data

• Statistical analysis

• Responsible for ensuring PFMEA is up to date with support from Manufacturing team

• Responsible to lead MSA and Capability topics

• Ensure compliance with environmental, health, energy efficiency and safety at work standards,policiesand practicesin accordance withtheir level of responsibility

Customer quality;

• Assure customer specific requirements are satisfied in the Business Management System

• Understand and ensure compliance with customer needs and requirements to develop effective quality control processes

• Leader of Customer Claim

• Customer Incident KPI owner - follow-up and actions.

• Customer PPM KPI owner - follow-up and actions.

• 8D answering time to customer KPI owner - follow-up and actions.

• Support Change Management with changes/deviations

• Ensure that customer portals are updated accordingly andin a timely manner

• Responsible for planning, organizing, and executing customerrequalification testsin accordance withthe audit plan

Education & Experience

• Degree in Engineering

• 5 or more years of experience as Plant Quality and/or Customer Quality fields

• Hands-on experience with statistical analysis

• In-depth understanding of technical documentation

• Great attention to detail and problem-solving abilities

• Good analytical skills

• Excellent numerical skills and understanding of data analysis/statistical methods

• Additionalcertification in Quality Assurance (is a plus)

• Minitab user (is a plus)

• Outstanding communication skills

• Fluent in English and Turkish (minimum B2)

• Knowledge in FMEA, MSA, SPC, APQP and PPAP