Content Architect: FAQs, Guides & Flows

Hepsiburada (NASDAQ: HEPS); Şişli; On-site; TRY 420,000 - 640,000; Full time

Job summary

Hepsiburada is seeking a Content Manager to ensure high-quality content across FAQs, guides, and chatbot flows for HepsiJet, Hepsipay, HepsiLojistik, and Hepsiburada Global. You will maintain editorial standards, ensure Turkish language accuracy, and collaborate with AI tools to improve content across the platform.

The role requires 4+ years in content management, strong Turkish and English proficiency, and the ability to plan, edit, and structure content efficiently within a fast-growing

Qualifications

• 4+ years of experience as a Content Manager or similar role.
• Excellent command of Turkish and English (written and spoken).
• Experience writing and editing content (FAQs, guides, chatbot flows).
• Strong attention to detail and ability to work with complex information.
• Ability to plan work, prioritize tasks, and meet deadlines.
• Analytical thinking and ability to structure content clearly.
• Understanding of legal and financial aspects of content.
• Basic knowledge of SEO and UX/UI principles.
• Proficiency in MS Office tools (Excel, Word, PowerPoint).
• Experience working with AI tools and ability to write effective prompts.

Responsibilities

• Participate in planning content updates and prepare relevant materials.
• Edit and create clear, structured content: FAQs, guides, and chatbot flows.
• Establish and maintain editorial standards and content guidelines.
• Ensure consistency in tone, style, and structure across all materials.
• Review content for grammatical accuracy and compliance with Turkish language standards.
• Validate accuracy of information and ensure compliance with legal and regulatory requirements.
• Use GPT/LLM tools in daily work to support editing and content improvement.
• Identify opportunities to improve content quality and editorial processes.

Skills

Turkish proficiency

English proficiency

Attention to detail

Content planning

Analytical thinking

Legal/financial content knowledge

Prompt writing for AI

Project management

Tools

MS Office

AI tools

GPT/LLM prompts

Job description

Hepsiburada is seeking a Content Manager to ensure high-quality content across FAQs, guides, and chatbot flows for HepsiJet, Hepsipay, HepsiLojistik, and Hepsiburada Global. You will maintain editorial standards, ensure Turkish language accuracy, and collaborate with AI tools to improve content across the platform.

The role requires 4+ years in content management, strong Turkish and English proficiency, and the ability to plan, edit, and structure content efficiently within a fast-growing