Corporate Banking Turkiye Coverage, RM Support / Analyst / Client Manager

Standard Chartered; Fatih; Hybrid; TRY 350,000 - 650,000; Full time

Benefits offered by this job

Flexible working

Hybrid work options

Learning & development

Wellbeing programs

Job summary

Standard Chartered Türkiye is seeking a proactive Corporate Banking Türkiye Coverage professional to support client management, relationship health and analytical responsibilities. You will bridge CCIB business and client management, ensuring a consistent in-country Client Management model with tiered service.

You will collaborate with Credit, Onboarding, Risk and Product teams to meet client requirements and drive efficient operations, while maintaining strict service levels and regulatory

Qualifications

• Bachelor’s degree required in a related field.
• 3–5 years’ experience in Corporate Banking or similar banking field preferred.
• Fluent English and Turkish language skills.
• Understanding of Client Due Diligence / KYC and Credit Risk.
• Strong analytical and credit skills with proactive problem solving.
• Excellent written and verbal communication with multicultural awareness.

Responsibilities

• Deliver exceptional client account management and proactive maintenance of client relationships.
• Support GAMs and field account managers on client portfolios to drive revenue and client delivery.
• Collaborate with Credit Analysis, Onboarding, Risk and Product teams to meet client requirements.
• Ensure consistent Client Management model in-country with tiering and differentiated service.
• Resolve client issues and streamline processes with key stakeholders.
• Monitor efficiency, identify improvements, and adopt digital tools aligned with client needs.
• Support CCIB strategy by aligning with stakeholders and responding to regulatory/audit requests.
• Manage KYC renewals and due diligence requiring timely completion and audit readiness.
• Drive service standards: turnaround times, productivity, quality, risk, and escalation.
• Maintain governance and conduct standards, escalate risk, and uphold Values and Conduct Principles.

Skills

Client due diligence / KYC

Credit risk knowledge

Corporate banking knowledge

Product knowledge

Presentation skills

Analytical skills

Education

Bachelor’s degree in Business Administration, Economics, Finance, Accounting or related field

Job description

Job Summary

We are looking for an individual to join our Corporate Banking Türkiye Coverage team in a role combining relationship management support, client management and analytical responsibilities. This position demands a proactive, client-focused approach to manage and enhance relationships, supporting our teams to meet and exceed service targets with efficiency and quality. You will play a key role in enabling clients to transact seamlessly within agreed turnaround times, while maintaining rigorous productivity and service level standards. In this role, you will bridge the gap between the CCIB Business and Client Management, ensuring consistent implementation of our Client Management model across the country. This model emphasizes client tiering and service differentiation to meet the diverse needs of our client base. Moreover, you will lead initiatives aimed at continuous process improvements, enhancing operational efficiency, effectiveness, and leveraging technology solutions to deliver exceptional client experiences. Your contribution will be critical in fostering a culture of excellence and reliability, where every client interaction is handled with professionalism and care, upholding the bank’s commitment to trust and integrity.

Key Responsibilities

• Deliver exceptional client account management by proactively managing day-to-day client maintenance activities and supporting strong client service and relationship health.
• Support GAMs, Regional Account Managers and Field Account Managers on aligned client portfolios to help drive revenue growth outcomes, profitable client relationships and strong client delivery execution.
• Partner closely with Credit Analysis, Credit Risk Control, Credit Risk, Client Onboarding, Credit Operations, Integrated Middle Office, Product teams and footprint‑market colleagues to support client requirements.
• Ensure a consistent implementation of the Client Management model in‑country, with a focus on service differentiation by client tiering and value, and a scalable, client‑focused service approach.
• Work with Relationship Managers, Product Sales, Operations, Integrated Middle Office and other key stakeholders to resolve client issues, improve overall service and streamline processes.
• Monitor operational efficiency, effectiveness and quality, identify improvement opportunities, implement change initiatives and support adoption of tools, techniques and digital solutions aligned with client needs.
• Support CCIB business strategy by maintaining regular alignment with business stakeholders, addressing gaps, supporting business opportunities, and responding to regulatory and audit requests.
• Manage KYC renewals, client due diligence requirements, related triggers and documentation standards to ensure timely completion, appropriate controls and readiness for audit reviews.
• Drive agreed service standards across turnaround times, productivity, quality, risk management, first‑time‑right execution, minimal rework, operating rhythm, capacity planning and escalation management.
• Maintain strong risk, governance and conduct standards by escalating significant risk issues, supporting operational risk controls, meeting regulatory expectations, and embedding the Bank’s Values, Code of Conduct and Conduct Principles.

Skills And Experience

• Client Due Diligence / KYC and Credit Risk knowledge.
• Corporate Banking and Product knowledge.
• Presentation and report preparation skills.
• Advanced Microsoft Excel, charts and PowerPoint skills.
• Advanced numerical and analytical skills.
• Behavioural skills: Action Oriented, Collaborates and Customer Focus.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Finance, Accounting or a related field.
• Ideally 3–5 years’ experience in Corporate Banking or another relevant banking field.
• Fluent English and Turkish language skills.
• Understanding of risks, including Client Due Diligence / KYC and Credit Risk.
• Proactive, solution‑oriented approach with strong analytical and credit skills.
• Strong execution ability, high discipline and ability to multi‑task effectively under pressure and within tight timeframes.
• Excellent written and verbal communication skills, with multicultural awareness and sensitivity.
• Understanding and knowledge of the Corporate Banking landscape.
• Good Excel, charting and PowerPoint skills.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.